Mark Christian Oczon

In my career, I have worked as a Customer Service Representative, Quality Specialist, and Team Lead for a healthcare account, where I was responsible for ensuring accurate information, resolving escalated issues, and coaching teams to meet performance standards. This allowed me to strengthen my skills in communication, problem-solving, and client satisfaction while maintaining accuracy and compliance.

Alongside my healthcare experience, I have also worked in sales development, specializing in cold calling, lead generation, and appointment setting. This combination has given me the ability to not only provide excellent service but also build relationships, identify client needs, and create opportunities for growth.

I take pride in being adaptable, resilient, and results-driven. Whether it’s supporting patients, managing claims, or ensuring client satisfaction, I always strive to deliver service that builds trust and creates positive outcomes. I am eager to bring this experience and dedication to my next role.