Mark Christian Estebat

Mark Christian C. Estebat Email:- ​ Linkedin: linkedin.com/in/mark-christian-estebat Phone: - Detail-oriented and results-driven Remote Sales Support Specialist with over 9 years of combined experience in administrative support, customer service, and sales operations. Proven track record in managing CRM systems, project tracking, scheduling, and team collaboration. Strong communication skills (written and verbal) with a passion for problem-solving and providing exceptional customer service. Adept at managing multiple tasks in fast-paced remote environments. Seeking to contribute to a high-performing team and grow into a Remote Sales role. Core Competencies • Sales & Administrative Support • Lead Management & Follow-Ups • Project Tracking & Coordination • Calendar & Email Management • Google Workspace • Customer Service Excellence • Data Entry & Reporting • CRM Navigation • Team Collaboration Tools Proficiency • Microsoft Workspace • Asana • Google Calendar • ChatGPT • Google Workspace • Slack • Loom • Grammarly • Trello • Notion • Zoom • Canva __________________________________________________________________________________________ Professional Experience: Team Support Associate| Camp Australia (Microsourcing Philippines) November 2023- August 2024 ●​ ●​ ●​ ●​ ●​ Achieved 90%+ productivity monthly across administrative and sales support tasks. Supported regional managers with shift coordination, onboarding, and internal communications. Conducted outbound calls and managed CRM updates to confirm schedules and address concerns. Ensured SLA standards were consistently met within internal communication channels. Used Google Workspace, CRM tools, and Microsoft Teams for seamless remote operations. Entrepreneur July 2019- July 2022 ●​ Directed business operations including sales, customer relationship management, and vendor negotiations. ●​ Implemented strategies that improved customer satisfaction and business efficiency. ●​ Tracked sales data, analyzed performance, and managed records. ●​ Handled client inquiries and built repeat customer relationships. Hotel Help Desk Specialist| Reservation Sales Representative| Intercontinental Hotels Group October 2017- June - 2019 ●​ Contributed to a 40% increase in calls handled by reducing average wait time. ●​ Maintained high performance in service metrics and received 85%+ satisfaction ratings. ●​ Assisted hotels with billing, reimbursements, and internal issue resolution. ●​ Promoted additional services to clients, supporting team revenue goals. Franchising Officer|Mont Albo Wellness Corp. February 2017- August 2017 ●​ Generated leads through Facebook Ads and email marketing, converting prospects into franchisees. ●​ Conducted sales presentations and responded to inquiries across digital channels. ●​ Managed franchise billing, audits, and maintained regular contact with stakeholders. ●​ Used Google Workspace for documentation and scheduling.