Mark Casupanan

I am Mark Casupanan, a seasoned Virtual Assistant, Administrative Support Specialist, and Customer Service Professional with over 12 years of experience supporting executives, entrepreneurs, and eCommerce businesses worldwide. My career spans platforms such as Upwork (Top Rated Plus), Hubstaff, and FreeUp (Top Talent Plus), where I consistently rank among the top 3% of freelancers for reliability, adaptability, and performance.

I specialize in executive assistance, customer support, cold calling, and eCommerce operations. My background includes managing calendars and inboxes, scheduling appointments, preparing reports, and handling confidential correspondence for CEOs and senior leaders across the US, UK, Canada, France, and Singapore. I am highly organized and proactive, ensuring smooth communication and seamless operations for busy executives.

In the eCommerce space, I have supported Shopify, WooCommerce, and Etsy stores, handling product uploads, editing descriptions and images, processing cancellations and refunds, and managing shipping details. I am experienced in customer service across multiple channels — email, phone, live chat, social media DMs, and ticketing systems — and I’ve worked directly with dropshipping partners in China, the US, and Europe to ensure timely fulfillment and customer satisfaction.

My customer service expertise includes inbound and outbound campaigns, appointment setting, and technical support. I am confident in using auto‑dialers, CRMs, and communication platforms to manage high‑volume interactions while maintaining empathy and professionalism. I thrive in consultative sales environments, where active listening and rapport‑building are key to closing deals and nurturing long‑term client relationships.

Recent Appointment Setting Experience:

• 🥇 Sunrise Toyota in Oakdale
• 🥇 Sunrise Chevrolet in Forest Hills
• 🥇 Dean Clark Chevrolet
• 🥇 Exclusive Motorcars LLC

Beyond administration and customer support, I bring strong technical skills. I am a trained computer hardware technician, capable of troubleshooting PCs, laptops, and mobile devices, installing operating systems, and optimizing workflows through digital tools. My proficiency includes Microsoft Office, Google Workspace, CRM systems, and social media management via Meta Business Suite, Pinterest, TikTok, and X.

Clients value my flexibility and reliability. I can commit to full‑time schedules of 40+ hours per week, adapt to different time zones, and provide weekend coverage when required. My professional setup includes a dedicated workspace, noise‑cancelling headset, high‑speed wired fiber internet, and backup devices to ensure uninterrupted service.

I am committed to building long‑term partnerships, delivering consistent results, and helping businesses scale through efficient operations, excellent customer service, and proactive support. If you are looking for a dependable, versatile, and forward‑thinking Virtual Assistant, I am confident I can be the right fit for your team.