Mark Bryann B. Abante

MARK BRYANN B. ABANTE CUSTOMER SERVICE SPECIALIST CONTACT --Buenavista II, Gen. Trias Cavite. Philippines SUMMARY As Costumer Representative it’s my job to provide resolution for our customer concern by giving accurate information. It’s also part of my job to be multitasking, speaking while utilizing tools at the same time. To make sure that every concern was address properly. Building rapport for better communication with the customer. Make them feel that we are the expert, that we can help them with their concern. Provide recap to make them realized what we have done to help them to EDUCATION Cavite State University BSCS :- PROFESSIONAL SKILLS - Costumer Representative - CRM management - Costumer Associate - Social Media - Marketing resolve their concern. EXPERIENCE Customer Service Representative: AT&T /2017 – PRESENT • Effectively assisting Customer via phone/chat, addressing the concern and provide resolution and complete information. • Offer products by asking open-ended or not an open-ended question to identify what services that are suited to their needs. • Multitasking, utilizing the tools while having interaction with the customer over the phone/chat • Answered 10-20 chats call per day. Associated Representative: Citi Bank NA / 2016 – 2017 • Providing accurate information regarding the status of the account. • Assisting the customer over the phone with their concern, and processing the payment. • Making sure that the account was authenticated to avoid fraudulent activity.