Mark Belnas

Goal oriented analyst dedicated to high levels of customer satisfaction and meeting aggressive business goals. Hard working with six years and counting of experience. Assist with bills, sales, Mark A.Belnas Customer Service Representative payments, emails, refunds, billing disputes, service adjustment, and cancellation of orders. Related Trainings March 2014 – May 2014 PCCI METRODOME BACOLOD  Call Center Institute Work Experience Personal Information January 2021- March 2021 TECHNICAL SUPPORT . Activate equipment, troubleshoot, cable, internet and phone. Update and set up their wifi settings based on their device and home appliances . Nov 2014- Dec 2020 Billing representative  Keep records of customer interactions, recording details of inquiries, complaints and as well actions taken  Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. June – October 2014 Panasiatic Solutions  Date of Birth : October 24, 1987 Address : Otelia Lacson Brgy. Efiginio Lizares, Talisay City Phone Number :- Email :- Areas of Competence: Activating phone service and helping customers enroll in auto payments, and exchanging merchandise March 2012- May 2014 Dynasty Management Corp.  (Projectionist) Operate equipment in order to show films in a number of cinemas Jan 2007- August 2008 Fresh N’ famous Foods Inc.   Keep records of all goods, shipped, received and stored. Coordinate and supervise activities of workers engaged in shipping merchandise Education 2009 – 2012 Bacolod City College  2008 - 2009 Bachelor of Science in Business marketing West Negros University  2002 - 2006 Bachelor of Science in Business marketing Calvary Chapel Christian Academy  1995 - 2001 Secondary Education Faith Christian Academy  Elementary Education Strong experience in Customer service • Able to multi-task and work well under pressure  Work well with less supervision  Hardworking  Teamwork  Fast learner  Time management