Mark Barrientos Roldan

MARK BARRIENTOS ROLDAN Mobile Number:- Email:-Skype:-Phase 1 Block 27 Lot 18 NHA Bangkal, Davao City, Davao del Sur, Philippines, 8000 I am an experienced customer support representative on both phone and email. I am an experienced call quality assurance analyst for customer service. I am flexible with schedule, I can work full time or part time. I am open to new learning. I am trainable. I can work independently or with a team. I can work with less supervision. WORK EXPERIENCE: CUSTOMER SERVICE REPRESENTATIVE (eCommerce) - answering 70-100 messages in an 8-hour shift regarding product inquiry, order cancellation request, refund request, return request, shipping/tracking inquiry, a replacement for wrong items, damaged items and listing mistakes etc. OLA Group Israel June 2018 – project based QUALITY ANALYST for Customer Service (ItWorks! - a networking company in the US) "I audit calls to ensure that the company quality standards are met. I do feedback sessions with the customer service representative to work on the areas for improvement observed in the call/email/tickets. I do meetings with the representatives to cascade quality related updates if there is any." CONECTYS PHILIPPINES Davao City, Philippines APRIL 2017 – MAY 2018  CUSTOMER SERVICE REPRESENTATIVE Phone/E-mail (ItWorks! - a networking company in the US) "I do customer service support on both phone and e-mail/ticket." CONECTYS PHILIPPINES Davao City, Philippines JUNE 2016 – APRIL 2017  TEAM LEADER "I lead a group of claims specialists doing claims for durable medical equipment providers in the US. We are calling insurance companies to work on claims to get paid." NEXT BPO SOLUTIONS Davao City, Philippines APRIL 2015 – JANUARY 2016  CUSTOMER SERVICE REPRESENTATIVE (MACYS) "I do customer service support over the phone." CONVERGYS PHILIPPINES Davao City, Philippines SEPTEMBER 2014 – FEBRUARY 2015  TELEPHONE BANKER "I do customer service support over the phone." JP MORGAN CHASE & CO. Cebu City, Philippines DECEMBER 2012 – DECEMBER 2013  TECHNICAL SUPPORT / CUSTOMER SERVICE REPRESENTATIVE (Symantec) "I do customer service and technical support over the phone." SUTHERLAND PHILIPPINES Davao City, Philippines JUNE 2010 – NOVEMBER 2012 SKILLS: CUSTOMER SERVICE SKILLS COMMUNICATION SKILLS WRITING SKILL ORDER PROCESS EMAIL HANDLING ENCODING COPY AND PASTE DATA ENTRY TECHNICAL SUPPORT WORD POWERPOINT QUALITY CALL MONITORING EDUCATIONAL BACKGROUND: BACHELOR OF SCIENCE IN CIVIL ENGINEERING UNIVERSITY OF MIDANAO Davao City, Philippines 1996 – 2002 DAVAO CITY NATIONAL HIGH SCHOOL Davao City, Philippines 1992 – 1996 KAPITAN TOMAS MONTEVERDE SR CENTRAL ELEMENTARY SCHOOL Davao City, Philippines 1986 – 1992