Mark Argi Duran

MARK ARGI D. DURAN Zamboanguita, Negros Oriental Cell # - E-mail address:-Skype: markargi.duran OBJECTIVE:    I am seeking employment with a company where I can grow professionally and personally. I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to excel in this field with hard work, perseverance and dedication. PERSONAL DATA: Birthdate: Age: Gender: Birth Place: Civil Status: March 15, 1987 29 Male Dumaguete City, Negros Oriental Married CURRENT WORK QUALFON INC. JAN 2013 – FEBRUARY 2017 CUSTOMER SERVICE REPRESENTATIVE/TRACFONE INC. ACCOUNT       Expert of call handling and dealing irate customers Adding minutes to the customer’s phone Doing basic and advance troubleshooting on customer’s phone Checking updates and outages in specific tower Giving customers one call resolution to resolve the issue Tier 3 agent WORK EXPERIENCE: SPI GLOBAL DECEMBER 2009 – JANUARY 2013 TYPESETTER       Assigned to s300 or correction department Data/layout technician Proof reads and lay outs article & manuscript from authors Analyzes and transcribes correction from authors/editors Make sure that the author’s/editor’s correction are carried out Make sure that there is no data, typo, graphical and grammar error IPROFILE/ONLINE JOB, AUSTRALIA JUNE 30 2012 – MARCH 30 2013     Verifier/Transcriptionist (online job) To check applicant’s resume/curriculum vitae versus the data generated by the system To ensure correctness/completeness of the data To fill up the missing data in the system TRAVEL AND TOUR MAY 2004 – MAY 2009 TOUR COORDINATOR     Making itinerary before travelling Ensure customer’s satisfaction Setting up appointments depending on client’s request Checking the available hotels, restaurant, and venues JERRY’S SHOPPER WORLD DECEMBER 2002 – MARCH 2003 SALES BOY   Packing customer’s purchases Assisting customers SKILLS AND KNOWLEDGE:  Know how to play drums. COMMUNICATION SKILLS:   Can speak in English, Tagalog and Cebuano Can speak and communicate well in English COMPUTER SKILLS     Microsoft Word, Excel, Outlook Express Advent 3B2 and XML Tagging Webcsr or Web customer service representative TAS or Tracfone agent assistance Watch Repair- can fix batteries, change and adjust strap EDUCATIONAL BACKGROUND: TERTIARY EDUCATION  March 2009 Information Technology Major in Computer Hardware Sibugay Technical School SECONDARY EDUCATION  2000 – 2004 Kabasalan Science and Technology High School ELEMENTARY EDUCATION  1994 – 2000 Kabasalan Central Elementary School SEMINARS/TRAININGS ATTENDED:  December 2009 Software Update Universidad de Zamboanga  November 2009 Advance Troubleshooting Universidad de Zamboanga Shop  December 2008 Linux Background Sibugay Technical School  December 2009 XML (Extensible Markup Language) Advent A3B2 Vetting Proof reading  November 2015 Technical Education and Skills Development Authority (TESDA) Completed - Welding NC1 CHARACTER REFERENCES: WINSTON BARTOLOME OUTSOURCING WIZARD – VERIFIER- ANA MARIE GABO QUALFON INC. – SUPERVISOR- JAMES FRANCIS CONCAN SELF – EMPLOYED/ONLINE JOB/FORMER QUALFON INC. CSR-