Mark Arellano

I am a dedicated and hard working employee with more than 4 years of experience in the BPO industry.

I have experience in both US and Australian customer service and was trained by a leading call center in the Philippines.

I started as a customer representative and worked my way up the ladder. My flexibility, dynamic personality and unwavering passion helped me to become an effective Learning and Development Trainer in my recent company.

My most recent position was a Learning and Development Trainer (calls, email and back of house transactions) for a variety of clients/programs 4 of which are Australian accounts and 1 American account. I've trained customer service representatives for an Energy account, Directory Assistance, Technical Support and Broadband.

I've held this position for more than 4 years.

I believe that the quality of your work says a lot about yourself. Ensuring that I give the best quality of work is my priority. With the skills I have gained throughout my years of experience matched with my personality, I know that I can provide the best customer service for my clients.

I'm also always willing to learn and is enthusiastic with every task at hand.