Skills
Customer Service
Proficient in Microsoft Office Tools/Google Suites
Email Handling & Etiquette
Google Calendar Management
Social Media Management
Photo/Video Editing
Experience
Quality Control/Production Associate |Mitsuba Phil. Inc. / PKI|-
Main Responsibility: Making sure all goods that is being shipped to the customer in is excellent quality.
Customer Service Representative | Alorica Philippines|2016 – 2018
Main Responsibility: Providing outstanding customer service to the customers with inquiries in regards to their credit card billings, disputes, maintenance and sometimes fraud cases. Also assigned to identify customers eligibility to have a credit limit increase. I sometimes was assigned by manager and supervisor as a person in charge of the team if our supervisor wasn't around.
Education
Comp. Electronics & Technology|2008|STI Colleges
English Proficiency/Call Center Training|2016|CEVAS IELTS Training Center
Virtual Assistant Bootcamp Online Course| 2018| vabootcamp.ph
overview
Results-driven professional with significant experience in customer service and execution of winning operations strategies in advancement of top-level company's objectives. I meet my deadlines, and I don't make promises that I can't keep. I am a team player but l can steer the ship alone if need be.
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NOTAble stuff
I was once managed our family business, a restaurant. I handled and trained peoples under my team.
I worked as Quality Control Associate for 7 years that made me very keen to details.
