Mark Anthony Saguibo-30 Paseo De Animales St. Pasig City 1610︱-
EDUCATION
Saint Mary’s University - Bayombong
Bachelor of Science in Nursing
Bayombong, Nueva Vizcaya
Date of Graduation: April 2012
WORK EXPERIENCE
Transcosmos Information System Inc.
Mckinley Hill, Taguig City
Customer Data Agent
November 2017 - March 2021
● Built the reporting template, achieving an 85% reduction in the preparation time of standard client materials.
● Attended ad-hoc projects including periodic reviews of data and trends.
● Responsible for making sure that the Productivity Tracker is always up to date for reporting purposes.
Lizardbear Tasking Inc. (TASKUS)
Anonas, Quezon City
Email Support Representative
February 2016 - September 2017
● Communicates with customers by email and reviews customers account in terms of trips, dispute, and fare
adjustments.
● Document customer interactions through the ticket management system.
● Supervised customer service trainee; raised standards of service and improved customer ratings by 80%.
Concentrix Service Corporation (CNXC)
Cubao, Quezon City
Customer Service Representative
July 2015- January 2016
● Addressed incoming calls from customers who want to place orders, respond to inquiries, manage complaints,
troubleshoot significant customer service problems, and provide general information.
● Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a
personalized experience with every customer interaction
Sequential Technologies Philippines
Eastwood, Quezon City
Customer Support and Quality Analyst
September 2012 - May 2015
● Promoted within 12 months due to strong performance and organizational impact - ahead of schedule by 12 months.
● Assessing the quality of the performance of our call center associates who deal with our existing and potential
customers.
● Evaluate team performance via regular quality audit and monitoring of metrics/targets for each program to ensure
KPIs and client requirements are met.
SKILLS & INTERESTS
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Microsoft Tools (Word, Excel, Powerpoint), Google Suite (Docs, Sheets, Slides, Forms), Skype, Slack, Freshdesk,
Zendesk, Gorgias
Social media platforms (Twitter, Facebook, Instagram)
Language: English, Filipino
Interests: Reading trending articles on the web, watching movies on streaming platforms
