MARK ANTHONY B. PINEDA
Retail Professional
Career Objective
To leverage my extensive experience and passion for retail to drive organizational growth and customer satisfaction. I aspire
to assume a leadership role within a reputable retail company, utilizing my strategic vision, operational expertise, and team
management skills to optimize processes, enhance customer experiences, and achieve measurable business objectives. I
am committed to fostering a collaborative work environment that nurtures professional growth and innovation while
contributing to the success and profitability of the organization.
Work Experience
Store Sales Attendant for ADNOC Distribution.
Abu Dhabi, UAE. Date employed April 20, 2013 to Present.
A forefront in Customer Relations and in dealing with customer complaints.
Responsible in cash management and reconciliation, maintaining store orderliness, stock auditing and purchase.
Assists ASSM/SSM and other service station team members as required. Performs other related duties as and
when assigned.
Ensures provision of best quality service and special customer care at all times to ensure customer satisfaction and
enhance profitability of Store business.
Provides inputs to prepare Section progress reports for Company Management.
Prepare various Key Performance Indicator (KPI) checklist for management.
Cashier for WOQOD QATAR FUEL.
Doha, Qatar. September 6, 2010 to September 6, 2012.
Greet customers in a friendly and welcoming manner, answering their questions, and assisting them in locating
products.
Accurately process customer transactions, including cash, credit/debit card payments, and providing change.
Ensure the cash register balances at the end of each shift.
Scan and verify prices of products, ensuring they match the listed prices and any ongoing promotions or discounts.
Properly bag customers' purchases to prevent damage and maintain their privacy.
Assist customers with returns, exchanges, and refunds according to store policies.
Monitor and replenish merchandise on shelves, ensuring products are neatly organized and the store maintains a
well-stocked appearance.
Stay informed about product features, pricing, and promotions to provide accurate information to customers.
Operate cash registers, barcode scanners, and other point-of-sale (POS) equipment proficiently.
Suggest and upsell products or promotions to boost sales and enhance the customer experience.
Adhere to all store policies, procedures, and safety guidelines, including compliance with age-restricted sales (e.g.,
alcohol or tobacco).
Receiving Clerk for VALUEPOINT SUPERMARKET SUPERSTORE INC.
Meycauayan, Bulacan, Philippines. October 2005 to April 2007.
Accept and unload incoming shipments from suppliers, delivery trucks, or carriers.
Inspect the received goods for damage, quantity discrepancies, and adherence to purchase orders or packing lists.
Ensure that received items meet quality standards and report any non-conformities to the appropriate department.
Accurately record all received items, including product descriptions, quantities, and serial numbers, into the
inventory management system or relevant documentation.
Safely and securely store received items in designated areas or storage locations within the warehouse.
Affix labels or tags to items to identify them and provide information such as expiration dates or storage
requirements.
Regularly update inventory records to reflect changes due to received goods.
Coordinate with purchasing, procurement, and other departments to address discrepancies, resolve issues, and
maintain efficient operations.
Arrange for the return of damaged or incorrect items to suppliers and handle the associated documentation.
Adhere to safety protocols and guidelines while handling and storing materials, including the use of appropriate
personal protective equipment (PPE).
Ensure compliance with all company policies, procedures, and regulatory requirements related to receiving and
inventory management.
Maintain and inspect receiving equipment, such as forklifts or pallet jacks, ensuring they are in good working
condition.
Generate reports on receiving activities, including inventory levels, discrepancies, and any issues affecting the
receiving process.
Stock Clerk for SM APPLIANCE CENTER.
SM Mega Mall Branch, Shaw Boulevard, Mandaluyong City, Philippines. February 2004 to July 2004.
Accept and unload incoming shipments of goods, materials, or products.
Inspect received items for damage, quantity discrepancies, and adherence to purchase orders or packing lists.
Ensure that received items meet quality standards and report any damaged or non-conforming items to the
appropriate department.
Accurately record all received items, including product descriptions, quantities, and any relevant information, into the
inventory management system or related documentation.
Safely and efficiently store received items in designated areas within the stockroom or warehouse.
Apply labels or tags to items for identification, including important information such as product codes, expiration
dates, or shelf locations.
Regularly update inventory records to reflect changes due to received goods, issued items, or adjustments.
Receive and process internal requests for items, fulfill orders, and prepare items for distribution to other departments
or customers.
Pick items from stock based on order requirements and pack them securely for delivery.
Coordinate with purchasing, sales, and other departments to address discrepancies, resolve issues, and ensure
efficient stock management.
Ensure compliance with all company policies, procedures, and regulatory requirements related to stock
management and inventory control.
Generate reports on stock levels, discrepancies, and any issues affecting stockroom operations.
Search Engine Evaluator (On-Line)
Telus, Int. March 2021 to May 2023.
Examine search engine results pages (SERPs) for specific search queries and assess the relevance and quality of
the results.
Assign ratings or scores to individual web pages or search results based on predefined guidelines provided by the
employer.
Offer detailed feedback on the quality of search results, including suggestions for improvement, to help search
engines enhance their algorithms.
Understand and interpret user intent behind search queries to determine if the search engine results meet those
intentions.
Occasionally test and evaluate new features or algorithms introduced by search engines and provide feedback on
their effectiveness.
Stay informed about search engine algorithm updates and changes to ensure evaluations align with the latest
search engine guidelines.
Maintain objectivity and follow evaluation guidelines rigorously to ensure consistent and unbiased evaluations.
Compile and submit detailed reports on evaluated search results, including any issues or anomalies encountered
during the evaluation process.
Meet deadlines and productivity targets set by the employer.
Purity Checker (On-Line)
Lazada, Appen China. May 2022 to August 2022.
Quality check the product listed in the platform under certain conditions; if the product is still listed online, if the
product name is acceptable or spam, if the category path matches the item, if the brand and model correct, and if
the product specifications are correct.
Data Entry Specialist (On-Line)
https://www.guru.com/freelancers/mark-anthony-pineda
Guru.com
Input and update data into computer databases, spreadsheets, and other digital formats.
Review and verify data for accuracy and completeness, making necessary corrections or modifications.
Identify and rectify data inconsistencies, errors, or duplications.
Organize and maintain electronic and physical files, ensuring data is easily retrievable.
Follow data security and confidentiality protocols to safeguard sensitive information.
Cross-check data for consistency and conformity with established standards.
Keep records of tasks, files, and data entry activities.
Retrieve data from relevant sources, both digital and physical.
Generate and compile reports from data, as required by supervisors or management.
Ensure that data entry work meets quality standards and is error-free.
Strive to complete data entry tasks accurately and efficiently.
Collaborate with team members and other departments to resolve data-related issues and discrepancies.
Projects Accomplished:
Pro Researcher - June 12, 2020.
Data Search and Analysis - November 25, 2019.
Desk Research on Insurance Innovation - December 11, 2019.
Market Research Administration Assistant - October 7, 2019.
Short Research on Social Media Influencers - September 25, 2019.
Education
Microsoft Excel 2010
Advance Learning Systems Online
Certificate No-
Completed on: April 2017
Microsoft Digital Literacy - IT Basics, Internet and Productivity Programs
Advance Learning Systems Online
Certificate No-
Completed on: March 2017
Computer Technician
Electron Technical Training Center Inc.
Year completed: 2010
High School Diploma
Notre Dame of Greater Manila
Year completed: 1996
