Mark Anthony Pichon

MARK ANTHONY P. PICHON Virtual Assistant Expertise Objective Result-oriented Virtual Assistant with nearly a year of experience in the BPO industry. Management Skills Proficient in various administrative tasks, exceptional communication skills, and a proven Creativity track record of providing efficient and organized support. Seeking to leverage my skills and Digital Marketing experience to contribute to a dynamic team as a Virtual Assistant. Negotiation Critical Thinking Leadership Experience Content Creation Additional Skills Microsoft Office Suite Proficient(Word, Excel, PowerPoint, Outlook) Strong Time Management and Organizational Abilities Proven ability to handle multiple tasks and prioritize effectively Customer Service Representative | [IBEX Company] [Davao City, Philippines] | [January 2019] - [August 2019] Interacted with customers via phone and chat to address inquiries, resolve issues, and provide product information. Demonstrated strong problem-solving skills, effectively turning frustrated customers into loyal advocates through empathetic communication. Utilized CRM software to log customer interactions, update records, and track issue resolutions. Education Bachelor of Secondary Education Major in Filipino Davao Oriental State College of Science and Technology, Mati City, Davao Oriental | June 2018 Language Skills English Managing Email Campaigns (Mailchimp, Convert kit) Filipino Managing WordPress Websites (Uploading articles, Creating Images) Bisaya Manage Pinterest Accounts (Tailwind) Manage LinkedIn Profile Account-(Build engagement and Trust via Social Media Platforms - Improve Customer Relations (through Customer Support, Refunds, etc.) Build click funnel sites for Membership Programs https://bit.ly/vamarkwebsite Manage YouTube Accounts (Edit Videos, Create Thumbnails, Inserting Captions, Write @vamark01 Descriptions) Create Lead Magnets (recipes, meal plans, etc.) Island Garden City of Samal, Davao del Norte, Philippines Gather data for Efficient Business Strategy and Decision Making Excellent communication skills, both written and verbal