Mark Anthony Lozada

My work attitudes:

• Always be positive

• Come to work as early as an hour before shift

• Be polite and respectful

• Ask questions if needed

• Aim for excellent

My work philosophies:

• Every day is a challenge so always be one step ahead.

• Stress means your aiming for a good result.

• Deadlines are goals to achieve.

• Always go for quality but don’t leave quantity behind

• Failures or mistakes are good opportunity to grow as a professional

• Determination and perseverance is the key to success

I have 5 years worked experience as a technical support. I’m an expert in resolving computer related issues. I am proficient in using Microsoft office tools especially in Excel, Word and PowerPoint. I’m highly experience in generating pivot reports. I am interested in database management, software and android development. I am tenured in providing customer service.

Customer commendation and verbatim awards:

“It was difficult to catch but with constant persistence, Mark was able to confirm that the ticket of work issues of the new modem offered free by Telstra coinciding with storm damage was resolve.”

-Awarded for Best Customer Commendation

“No matter what the problem, solve or not solved I always feel like Telstra's consultant is trying to help and even unsolved issues at time. Telstra's consultant logs and follows up. This day and time, I do not know of other big companies no matter the industry that actually follows up an issue until it is resolved.”

-Awarded for Best Customer Verbatim

I am more than happy to help customer resolve their concern. My responsibility is to make sure that they’re satisfied with the service I provide.