Mark Anthony Gellegani

MARK ANTHONY GELLEGANI SALES SPECIALIST Mobile: - live:markgellegani_1-https://www.linkedin.com/in/markgellegani141927/ ABOUT Experienced in sales leadership, customer service, telemarketing, and cold calling. Proven track record as a Virtual Assistant, Lead Generation Specialist, Telemarketer, Sales Closer, and Team Lead for telecommunications and satellite radio clients. Committed to achieving results and exceeding targets. PROFESSIONAL SKILLS Leadership Role Coaching and Mentoring Office Administration CRM Management Customer Service Sales Development Appointment Setting Sales Closing Cold Calling Lead Generation Transaction Coordination Support Answering Callbacks Social Media Management Scheduling & Initiating Callback and Follow-Ups Social Media Marketing Email and Calendar Management Customer Retention Invoice and Repair Ticket Management Ordering Support and Management Email and SMS Outreach SOFTWARES . . Microsoft Suite Google Workspace CRMs ( Bitrix24, Podio, LS CRM, DTV Rio, OPUS, Telegence, BombCRM, GoHighLevel, Jobber, Monday CRM, Close CRM, Friday Forum ) Constant Contact Adobe Photoshop Slack Canva Zillow Batch Leads Apollo Lead Scrape Lead Gorilla 2.0 Lusha Base Camp Trello Kumospace XenCall Calltools SpitFire Interviewer App CorelDraw 3CX Avaya Asana Instantly Mail Chimp Hubspot WORKEXPERIENCE Company: Sales Kiwi now known as Berry Virtual ( FREELANCE ) Position: Sales Specialist/ VA Client's Industries: Real Estate, Solar, Digital Marketing, Software Development, SaaS, Property Management Date: September 12, 2021-December 13, 2024 • Spearheaded lead generation by researching and identifying potential prospects, performing data analytics, and meticulously managing CRM databases, leading to a 30% increase in qualified leads. • Orchestrated efficient scheduling and follow-ups by coordinating over 100+ monthly appointments, which improved client acquisition rates through systematic reminder protocols. • Pioneered cold-calling strategies by initiating client contact and persuasively articulating product value, resulting in a 20% increase in appointment conversions. Company: IBEX Global Philippines (BPO) Position: Sales Team Lead Client: AT&T Date: June 28, 2017 - September 24, 2021 • Lead a team of sales representatives at IBEX Global, offering leadership, coaching, and support for an AT&T project to enhance team performance. • Implemented strategies, training programs, and initiatives to increase productivity and enhance efficiency, driving successful sales outcomes. Analyzed sales data consistently, identified key industry trends, and collaborated with various departments to ensure customer satisfaction and retention. . Company: Convergys (BPO) Position: CSR/ SME/ Team Lead Date: February 20, 2013 - June 15, 2017 Expertly managed customer inquiries through multiple channels including phone, email, and chat, ensuring timely and effective resolutions to customer complaints and issues. Led cross-functional collaboration to troubleshoot complex customer problems, while simultaneously maintaining meticulous records to improve future service interactions. Enhanced team performance by developing comprehensive training material and conducting sessions on product knowledge and customer service skills, positioned as the go-to Subject Matter Expert. . . . Company: Global Connect Esolutions (BPO) Position: Cold Caller/ Appointment Setter Date: October 14, 2009 - January 11, 2013 • Responding to customer inquiries and concerns via email regarding medical equipment • Assisting customers in selecting the appropriate medical equipment based on their needs Handling order placements, payments, and shipping information • Resolving customer complaints and issues in a timely and professional manner Providing technical support and troubleshooting assistance for medical equipment. EDUCATION ATENEO DE DAVAO UNIVERSITY Bachelor of Science in Business Administration AFFILIATION KNIGHT OF COLUMBUS Redemptorist Parish Church Chapter 9566 3rd Degree Knight