Mark Anthony Gellegani

MARK ANTHONY GELLEGANI COLD CALLER/ APPOINTMENT SETTER/ LEAD GENERATION/ SDR/ CSR/ Mobile: - Skype ID: live:markgellegani_1 -https://www.linkedin.com/in/markgellegani141927/ ABOUT Experienced in real estate, sales leadership, customer service, telemarketing, and cold calling. Proven track record as a Virtual Assistant, Telemarketer, Sales Closer, and Team Lead for telecommunications and satellite radio clients. Committed to achieving results and exceeding targets. PROFESSIONAL SKILLS • • • • • • Leadership Role Coaching and Mentoring Office Administration CRM Management Customer Service Sales Development • • • • • • • • • • • • • Appointment Setting Sales Closing Cold Calling Lead Generation Transaction Coordination Support Answering Calls/ Call Backs/ Follow-Ups Social Media Management Social Media Marketing Email and Calendar Management Customer Retention Invoice and Repair Ticket Management Ordering Support and Management Email Marketing SOFTWARES • Microsoft Suite • Google Workspace • CRM ( Bitrix24, Podio, LS CRM, DTV Rio, OPUS, Telegence, BombCRM and etc... ) • Adobe Acrobat Reader • Adobe Photoshop • Slack • Canva • Zillow • Batch Leads Lead Scrape Lead Gorilla 2.0 Lusha Friday Forum Base Camp Trello eCommerce platforms ( Walmart, Amazon, Shopify, Aliexpress, Zendesk, Gargious ) • WikiBuy • FBA Calculator • Kumospace • • • • • • • • XenCall • Calltools • • • • • • • • • • • • SpitFire Interviewer App Spot N Paste OAGenius Gravity Product Sourcing Zentail CorelDraw 3CX Avaya Dropbox Dashlane ZeeDrop Oberlo WORK EXPERIENCE Company: Yokly Position: Real Estate VA/ SDR/ Lead Gen/ Appointment Setter/ Cold Caller/ Sales Closer Date: September 12, 2021-June 28, 2023 • Lead Generation: Conduct research to identify potential leads, collect and analyze data, and input information into databases. Utilize various marketing and advertising platforms to generate leads. • Appointment Setting: Schedule appointments with potential clients, confirm meetings and follow-up as necessary. Maintain accurate schedules and calendars, provide timely reminders to agents and clients. • Cold Calling: Initiate calls to potential clients, introduce products or services, and follow a script to persuade them to schedule an appointment. Collect necessary information for follow-up, such as email addresses, phone numbers, and preferences. • Sales Closing: Develop and maintain relationships with clients to facilitate the closing process. Manage the negotiation process, present offers, and coordinate with other departments to finalize contracts. Provide post-sales support as necessary. • Administrative tasks: Perform various administrative tasks, such as managing calendars, scheduling appointments, preparing and sending emails, and updating databases. Organize and maintain files, reports, and other documentation as required. Company: IBEX Global Philippines Position: Sales Team Lead Client: AT&T Uverse Date: June 28, 2017 - September 4, 2021 Provide leadership, coaching and support to a team of sales development representatives or other sales professionals • Monitor team performance and provide regular feedback to ensure individual and team goals are met • Conduct regular performance evaluations and identify areas for improvement • • • • • • • • Develop and implement sales strategies, training programs and initiatives to improve sales productivity and efficiency Analyze sales data and performance metrics to identify trends and areas for improvement Collaborate with other departments to ensure customer satisfaction and retention Ensure compliance with company policies, procedures and industry regulations Lead team meetings to communicate updates, share best practices and provide motivation Foster a positive and engaging team environment to drive employee satisfaction and retention Continuously improve leadership and coaching skills to increase team performance and success Company: Stream Global Services / Convergys Position: CSR / SME/ Team Lead Client: SiriusXM Satellite Radio Date: Feb 20, 2013 - June 15, 2017 • • • • • • Customer Service Specialist Respond to customer inquiries via phone, email or chat Resolve customer complaints or issues in a timely and satisfactory manner Provide information about company's products or services Maintain accurate customer records and logs Collaborate with other departments to resolve complex customer issues SME (Subject Matter Expert): • • • • • Provide product or service expertise to customer service team Develop and deliver training sessions to enhance product knowledge and customer service skills Collaborate with other departments to identify and address product or service issues Analyze performance metrics and develop action plans to improve customer satisfaction Serve as a liaison between customer service team and other departments Company: Global Connect E-Solutions Position: Email Support Representative Client: Federal Financial Group Date Oct 14, 2009 - Jan 11, 2013 • • • • • Responding to customer inquiries and concerns via email regarding medical equipment Assisting customers in selecting the appropriate medical equipment based on their needs Handling order placements, payments, and shipping information Resolving customer complaints and issues in a timely and professional manner Providing technical support and troubleshooting assistance for medical equipment. EDUCATION BACHELOR OF SCIENCE in COMPUTER SCIENCE ATENEO DE DAVAO UNIVERSITY 1995 - 1999