Mark Anthony Gaviola

MARK ANTHONY L. GAVIOLA Pasig City - ABOUT ME WORK EXPERI ENCE Events Organizer Zigzag Biggie Production Gearfest Events 2015 - up to presennt Hotel Reservations Specialist WNS - Eastwood 2014 - 2015 Customer Service Consultant Stream Global Services - Eastwood 2013 - 2014 Technical Support Associate PCCW Teleservices - Ortigas 2012 - 2013 SCHOOL BACKGROUND Infotech Collage Arts and Science Hotel and Restaurant Management Graduated 2012 I am a very positive person who believes in hardwork and puts on compassion in everything that I do. I make sure to use my time wisely and work on in every detail to bring out the best quality of output. Every task that I do is a challenge that I take as an opportunity to learn. I am highly motivated and confidently equipped with my skills. MY EXPERTI SE Customer Service for US, UK, AU and PH Market. Development Management and Marketing Strategy . Email and Chat Support for UK Market. Technical Support Tier 1 Events Management Events Organizer and Coordinator. Nitex Tanauan City NCIII Licensure Graduated June 2016 La Escuela dela Purisima Conception High School Graduated June 2006 HOW TO CONTACT ME Address: 104 Edinburgh Street, Pasig Green Park Village, Mangganhan Pasig City 1900 Phone:- Email:- CUSTOMER SERVICE EXPERIENCE Accepts inbound calls to address customer's general inquiries with up to date and accurate information. EVENTS ORGANIZER / COORDINATOR Conduct presentation for event planning as per client's request. Create and present proposal to clients. Performs procedures and troubleshooting to resolve customer's concerns. Accomplish all necessary statutory permits as pre-requisite to the proposed events. Educate customers with basic troubleshooting and offer other assitance when needed. Submit proposal of the event to LGU. Proactively recommend other products better suited for customer's needs. Conduct marketing strategies to clients for the benefit of their businesses. Perform other activities meant to increase customer's satisfaction. Conduct projects such as events for a cause to help the less fortunate people. Handles manpower management. TECHNICAL SUPPORT EXPERIENCE WORK ACCOMPLISHMENTS Accepts inbound calls to address customer's issue with their mobile handset. AT&T ADOL - Stream Global Services Perfect Attendance Performs procedures and troubleshooting to resolve customer's issue. Certificate of Commendation Stream Global Services Conduct follow up and schedule appointment for technician dispatch if needed. Certification of Appreciation PNP Highway Patrol Group RHP4A April 28, 2018 Carshow and Autocross Events Organizer HOTEL RESERVATIONS EXPERIENCE Accepts inbound calls to address customer's concerns with regards to their reservations. Process booking of hotel reservations as per customer's request. Process cancellation of customer's hotel reservations as per customer's request. Provide necessary and accurate information with regards to customer's booking reservations. Conduct follow up call to customer with regards to their hotel reservations. First TAP Quezon Show for a Cause Carshow and Motorshow June 30, 2018 Certificate of Recognition of DOE Division of Batangas Organizer - Motorshow at Laurel Senior HS March 03, 2018 Certificate of Appreciation Yamaha Moto-Central Sto. Tomas, Batangas Battle of the Street Modification February 10, 2018 Certificate of Appreciation - Mayor's Award Gilas Sariaya Carshow & Motorshow September 17, 2016