Mark Anthony Fuentespina

work EXPERIENCEs Appointment setter / sales american solar energry october 202o- OCTOBER 2021 retention and outbound sales Mark anthony Fuentespina virgin media uk, concentrix CUBAO july 2018 - OCTOBER 2021 senior Subject matter expert customer service representative An advocate of success who believes in the importance of quality and efficiency in achieving excellence. BAGO CITY COLLEGE Bachelor of science major in MUsic, arts, physical education and health 082 P. BURGOS Street Sto. NiNo marikina city fuentespinamarkanthony@g mail.com SKILLS & COMPETENCIES Verbal & written communication TASK ORIENTED time management creativity result driven analytical thinking MCCLATCHY, ALORICA MEZZA June 2016 - July 2018 OUTBOUND SALES representative pharmaceutical account, Telequest June 2014 - JUNE 2016 TASKS appointment setter / sales calling potential customers and set them up for a short demo through zoom for price quotation and product pitch. hitting 8 Booked demos and 1 sale per week. retentions & outbound sales save customers from cancelling their services often by providing excellent customer service and offering loyalty programs. calling 400 leads, closing a minimum of 10 sales and 2 insurance weekly. upselling for additional services such as phones lines, sims and tablets. to generate 10 positive nps (net promoter score) surveys as part of main kpi. customer service answering phone calls and assisting customers with their order query such as tracking, amendment or concessions (Replacements or refund) upselling account management