Mark Anthony Ferrer

MARK ANTHONY FERRER, RN CERTIFIED VIRTUAL ASSISTANT WORK EXPERIENCE VIRTUAL ASSISTANT HelloRache | August 2021 - January 2025 PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CAREER OBJECTIVE To be a part of a competitive and growing organization that will use and further enhance my skills and knowledge as a professional, contributing to the organization's growth and success. CERTIFICATIONS Passed the Philippine Nurse Licensure Examination on December 2010. Hello Rache Healthcare Virtual Assistant Certification HIPAA Certification CONTACT INFO-- Billing and collection. Appointment setter. Insurance Verification Medication refill, Prior Authorization, and Medical Records. Inbound and Outbound calls, Texting and Emailing Clients. SENIOR TECHNICAL SUPPORT REPRESENTATIVE Creedon Techlonogies | August 2018 - July 2021 I am handling chat, email, Inbound, and Outbound calls depending on the need per queue for those skills. I can remotely access client's computers to help them better on their account. SALES REPRESENTATIVE Sykes Asia Inc. | June 2017 - August 2018 I do outbound calls for account creation and upselling CUSTOMER SERVICE REPRESENTATIVE - LEVEL 3 Ibex Global Solutions Philippines, Inc. | April 2015 - May 2017 I do Inbound and Outbound calls as a skilled Customer Service, Technical Support, and Sales Representative. TECHNICAL SUPPORT REPRESENTATIVE Convergys | February 2014 - April 2015 I do Microsoft Inbound calls to diagnose or fix clients computers and I remotely access their computer if possible. CUSTOMER SERVICE REPRESENTATIVE WNS Global Solutions Philippines. Inc. | March 2012 - February 2014 I do Inbound calls to process orders, refunds and replacements. PROOF READER Flipside Digital Content | October 2011 - March 2012 I check for errors in the e-book of our clients. EDUCATION BACHELOR OF SCIENCE IN NURSING San Pablo Colleges | 2005 - 2010