Mark Anthony F. Nabor

 MARK ANTHONY FERNANDO NABOR 5 Milagrosa St. Sitio Palayan, Payatas A, Quezon City Mobile no- /- Email:- Work Experiences PART TIME SELLER Organic Papaya Soap / Online Business DXC TECHNOLOGY (formerly Hewlett Packard) I.T. Global Service Desk IPC Building, McKinley Hill, TaguigCity April 3, 2017 – Present As an I.T Global Support we make sure our business clients can connect to their laptops in and out of the office. We provide intensive troubleshooting by connecting to a different jump host remote like remote assistance and desktop remote assistance support to fix the issue. We also create tickets for requests, escalations and follow ups on their queries using HP Service Manager tool. We’re also giving access in FTP servers, Direct Access like VPN in Active Directory for account creation and change of password in Outlook and NT logins access. TELEPERFORMANCE INCORPORATED Consultant / Billing, Technical, Sales Telstra – Australian account Telstra Supersite, Fairview Terraces, Novaliches, Quezon City February 14, 2015 – March 1, 2016 As consultant, we make sure that we resolve customers’ inquiries, right planning, upgrade, basic troubleshooting, and billing disputes for their plans and usages. SYKE’S ASIA INCORPORATED Customer / Technical Support Specialist Wave 10 – Project Radium (PEARSON) World Corporate Center Bldg., Shaw Boulevard, Mandaluyong City June 10, 2013 – October 2, 2013 As Technical Support, troubleshooting passwords, browsers issues and basic networking over the phone from our leading online education account. OFFICE OF ADMISSIONS University of the Philippines System Emergency Personnel July 5, 2010 – October 31, 2010 As Emergency Personnel, assists on UP College Admission Test (UPCAT) (i.e., sorting, encoding, and filing of registration forms, etc.). We also assist the Professors on their scheduled flights by securing the test materials from the college to the NAIA airport. METROPOLITAN MANILA DEVELOPMENT AUTHORITY (MMDA) Computer Operator II Roadway Clearing Group South Division II Orense St. cor. EDSA, Makati City November 26, 2008 to July 05, 2010 As Coordinator Staff, coordinates with Mayors, Barangay Captains and their Chiefs of Police with regard to on-going operations/projects As Monitoring Staff, tasked to ensure that the 450-strong personnel deployed in their specific areas along EDSA and Commonwealth Avenue, and whose job is to prevent the proliferation of sidewalk vendors, are in their respective posts. As Computer Operator, encodes reports, taking pictures of the proposed area for beautification purposes under the program” Metro Gwapo, Tao Ganado” of face lifting project by Chairman Bayani Fernando. Creates a power point presentation for the said project and transmits it to the Chairman’s office for approval. Education Bachelor of Science in Information Technology Informatics International College (North Avenue, Diliman, Quezon City) 2010 – 2011 (Graduated) Advanced Diploma in Computer Studies (Major in Programming) Informatics International College (North Avenue cor. EDSA) 2004 – 2007(Graduated) Bachelor of Science in Architecture (3rd Year) Far Eastern University (Manila) 1999 – 2003 Seminars / Trainings Attended Computer and Hardware Servicing NC II TESDA Certification Eligibility Sept 22, 2014 On-the-Job TrainingOn-the-Job Training The University LibraryOffice of the College Secretary U.P. Diliman College of Engineering Diliman, Quezon CityU.P. Diliman, Quezon City May 9, 2011 – June 22, 2011 January 08, 2007 – March 09, 2007 Philippine National Red Cross Quezon City Chapter, U.P. Diliman Quezon City Caregiver Course February -2008 – October 2008 Special Skills Proficient in Corel Draw/Photoshop/Drawing Installation & Maintenance of PC’s (Hardware and Software) Troubleshooting/Reformatting of PC’s and Laptops Knowledgeable in Networking (Cabling, Lan, wifi, DSL) Power Point/MS Word/Excel Encoding/Sorting/ Basic First Aid Filing/Driving/ Basic Life Support References Ms. Grace Sharon F. MarasiganMr. Juan Tobago Head of Student AffairsCustomer/Technical Specialist Informatics International CollegeSykes – Asia Incorporated North Avenue, cor. EDSAShaw Boulevard, Mandaluyong City. Quezon City- /- Reynaldo Mercado Customer/Technical Support Specialist Sykes-Asia Incorporated Shaw Boulevard, Mandaluyong City-