Mark Anthony Calibo

Mark Anthony Calibo P28 Bugac Ma-a Davo City -- Professional Summary Highly experienced Customer Service professional proficient in resolving customer problems by utilizing strong problem solving and communication skills to deliver customer service satisfaction. Core Qualification        Over 5 years customer service and management experienced in call center operations. Highly adaptable thrive on challenges and excel in new environment. Proficient coach with the ability to communicate clearly to any audience. Able to produce positive results and self-motivated. Excellent understanding of how call center should function. Excellent organizational abilities. Excellent supervisory abilities. Experience Customer Service Representative November 12, 2013 – July 1, 2015 Answering Calls. Solving customers bill, problem and up-selling AT&T’s products while maintaining good customer’s feed back. Subject Matter Expert July 1, 2015 – February 28, 2016 Taking supervisor call. Solving complex matter. Answering agents questions about the process and the right thing to do. Team Leader February 28, 2016 – November 20, 2016 Handling 12-14 agents. Maintaining good performance. Coaching agents through AT&T’s leadership Academy/Tatics. DTV Senior Lead November 20, 2016 – July 1, 2018 Handling site’s sales performance. Taking client’s call, read out and sales performance. Operations Manager July 1, 2018 – March 13, 2019 Handling over 70 agents. 7 Tls and support. Managing Tls, support and agenst productivity and performance on a daily basis. Clients read-out and performing all coaching tactics to Tls, Supports and agents daily. Reference Alfrey Q. Beldia Associate Director -