Mark Anthony Alonzo

MARK ANTHONY P. ALONZO-| - (WhatsApp)​ Cabanatuan City, Philippines | LinkedIn: Professional Summary Virtual Assistant with hands-on experience in operations support, customer service, and administrative coordination across retail and leadership roles. Handled 100+ daily customers and 300+ financial transactions in fast-paced environments while maintaining accuracy and service quality. Proficient in Google Workspace, email and calendar management, data entry, and ChatGPT for workflow support. Known for reliability, attention to detail, and ability to keep daily operations organized. Available for US, UK, and AU time zones. Key Skills Customer Support | Email & Inbox Management | Data Entry & Record Keeping | Calendar Management | Lead Generation Support | Google Workspace (Docs, Sheets, Drive) | ChatGPT & AI Tools | Administrative Support | Attention to Detail | Communication Tech Proficiency Productivity & Admin: Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office​ Communication: Gmail, Zoom, Google Meet​ CRM & Data Handling: Spreadsheet management, record keeping, data tracking​ AI Tools: ChatGPT​ Design & Content: Canva (basic)​ Project & Task Management: Google Calendar, task tracking systems Professional Experience Helper / Operations Assistant KB Meatstore (Family Business), Cabanatuan City​ Dec 2023 – Present ●​ Managed daily product preparation and inventory tracking for 90+ kilos of meat, ensuring availability for 100+ customers per day ●​ Assisted and served 100+ daily customers, maintaining fast, accurate, and organized service during peak hours ●​ Organized stock and restocking workflow, reducing delays and improving service efficiency during high-volume periods ●​ Maintained accurate inventory and sales records, minimizing discrepancies and improving daily reporting consistency SK Chairperson Local Government Unit, Cabanatuan City​ May 2018 – Jun 2023 ●​ Led and executed 25–35 community programs and events over 5 years, improving youth participation and engagement ●​ Managed planning, scheduling, and coordination of events with 50–200 attendees, ensuring on-time and organized execution ●​ Coordinated with local officials and stakeholders, improving communication flow and project alignment ●​ Handled documentation, reports, and records, ensuring accurate tracking and timely submission Cashier / Reliever Branch Manager Palawan Pawnshop & Palawan Express Pera Padala, Cabanatuan City​ Mar 2017 – Apr 2018 ●​ Processed 300+ daily financial transactions with high accuracy, maintaining customer trust and service reliability ●​ Maintained detailed transaction records and reports, reducing discrepancies and ensuring compliance with procedures ●​ Assisted in branch operations and customer service, improving transaction flow and reducing queue time during peak hours Education Bachelor of Science in Business Administration​ Nueva Ecija University of Science and Technology​ Cabanatuan City | 2016 Remote Work Readiness Internet: PLDT Fiber 50 Mbps | Backup: Mobile Data​ Equipment: Personal computer, headset, webcam​ Workspace: Dedicated quiet workspace for remote work​ Availability: US, UK, and AU time zones | Open to graveyard shift