Mark Anthony H. BELTRAN
Contact
PHONE:
-
WEBSITE:
https://www.linkedin.com/in/mark-b-a287781b3/
EMAIL:-Hobbies
Reading Books
Closed and Open Gun Shooting
Forex Trading
Monitoring Daily Market Currency
EDUCATION
Computer Technician
Dalubhasaan Lungsod ng San Pablo, San Pablo City Laguna
Jun 2002 - Jul 2004
San Pablo City National High School (Annex-5)
San Pablo City Laguna
1997 – 2001
WORK EXPERIENCE
TELUS International Philippines Technical Support Rep
Feb 2019 - Nov 2022
Assisted customers with installation of new hardware and software applications.
Diagnosed system errors and implemented solutions to resolve them.
The Results Companies, Pasig City Back Office Analyst
June 2015 -Feb 2019
Reviewed documents for accuracy and completeness.
Performed data entry tasks, including entering customer and account information into databases.
Analyzed customer feedback data to identify trends or areas of improvement.
TPG Telecom Help Desk Support
January 2022- January 2023
problem.
Maintained positive working relationship with fellow staff and management.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
