Mark Anthony

ML MARK ANTHONY LINGON Customer Service Champion and Reliable Project Manager PROFESSIONAL SKILLS Administrative Support Complaint Management After being successful in making advocate and loyal customers in an office-based setup, Mark is going digital and ready to build his virtual career! With his solid experience in Customer Service and Project/Team Managment, he has acquired skills in research, complaint management, basic bookkeeping and customer service. EDUCATION BS Business Administration Major in Marketing Management University of Perpetual Help DALTA | 2007 - 2011 EXPERIENCE EXECUTIVE ASSISTANT TO ART BEREZOVSKIS May 2017 - August 2017 Perform email management and follow-ups to suppliers regarding the client's requirements. Building and managing an internal database of past and present projects and initiatives. VIRTUAL ASSISTANT - KEY MARTIAL ARTS December 2016 - May 2017 Managed emails, records payment and data entry. Ensuring all account details are accurate and errorfree Customer Support Process Documents Project Management Digital Marketing Sales Social Media Strategy Marketing CONTACT DETAILS Web Content Development -- Manila, Philippines Social Media Strategy Marketing Web Content Development SMALL BUSINESS CHANGE OF OWNERSHIP TEAM LEADER - TELSTRA INTERNATIONAL PHILIPPINES INC. August 2016 - March 2017 Use of management skills in a respectful and professional manner which is essential in developing a positive relationship within the team. Communicating with the team to ensure objectives were met and that all aspects of plans complied with regulations and company standards. TELSTRA BUSINESS BROADBAND CONSULTANT - TELSTRA INTERNATIONAL PHILIPPINES INC. September 2015 - August 2016 Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. BILLING AND COMPLAINTS CONSULTANT - TELEPERFORMANCE May 2014 - August 2015 Assist customers with billing concerns and make sure that they remain an advocate of the company Recommend products and process sales orders.