Mark Angelo
Getigan
Experience
July 2013 to August 2014 (1 year+)
BPO • Customer Service Advocate • Convergys now Concentrix PH
August 2014 to March 2021 (6 years+)
BPO Leadership • Team Leader • Concentrix PH
Block 15 Lot 126 Lapu Lapu Ave.,
Brgy. 12 Kaunlaran Village,
Dagatdagatan, Caloocan City
I have spent my 7 years and 8 months working for a Healthcare Insurance
Account in the BPO Industry. I dealt with Healthcare Providers, Nurses,
Staff, Insurance Subscribers, Other Insurance Companies and been well
exposed to Leadership Role guiding my team to success while ensuring our
customers maximize their Insurance Benefits and finding solutions to
different issues and building stronger client relationships.
Education
-
-
Universidad De Manila, Mehan Gardens, Manila
• Finished Bachelor’s in Mass Communication in April of 2013
Skills & Competencies
Proficient in English Language – Writing & Speaking
Knowledgeable in MS Office Tools – Word, PPT, Basic Excel, Outlook
Adaptability & Motivational Fit
Mental Fortitude / Handling Pressure
Customer Focus
References
Candice Stephanie Catipay
Operations Manager
Contact# -
Leonardo Ocampo
Senior Team Leader
Contact# -
