Mark Angelo G. Caguicla

Mark Angelo G. Caguicla Location: Tacloban City, Philippines Email:-Contact No.: 0999 -357 - 0169 LinkedIn: https://www.linkedin.com/in/mark-angelo-caguicla-b3b409303/ Professional Summary An Information Technology graduate with expertise in assembling, troubleshooting, and repairing computer systems. Skilled in customer service, sales communication, and technical training. Adept at using tools like Adobe Photoshop, Canva, and CapCut to deliver innovative solutions. Strong background in networking and system maintenance with a passion for problem-solving and providing exceptional technical assistance. Work Experience July 2023- present HP Concept Store Technical Sales Associate ➢ Talk to customers understand their specific technical requirements and solutions to meet their needs. ➢ Troubleshoot and resolving customer product issues. ➢ Help train customers on product features and usage. ➢ Provide technical assistance to customer after purchase. December 2022 - June 2023 ACLC College of Tacloban Technical Support/Lab Facilitator ➢ Design and assemble personal computers. ➢ Perform regular upgrades to ensure systems remain updated. ➢ Maintain and upgrade personal computers. ➢ Create outputs using Adobe Photoshop. ➢ Rewiring electrical problems. ➢ Control LED wall, lights and sound system. March 2022 – June 2022 EDS(Electrocomputer Data Systems) On-The-Job Training ➢ Maintain and repair technological equipments. ➢ Design, assemble and troubleshoot of personal computers. ➢ Sales communication. Education Tertiary ACLC College of Tacloban Bachelor of Science in Information Technology 2018 – 2022 Skills ➢ Assembling, troubleshoot and repair personal computers ➢ Customer support ➢ ➢ ➢ ➢ Product Knowledge Technology Savvy Customer Service Data Entry ➢ Communication skills ➢ Adobe Photoshop, Canva, CapCut