MARK ANDREW RAVANCHO
C-13A-9 Pacific Place PJU 1A/4A, Ara Damansara, 47301 Petaling Jaya,
Selangor, Malaysia |-| -
OBJECTIVE
SKILLS & ABILITIES
To be part of a company that will develop my expertise and provide
opportunity for progress.
PROGRAM/SYSTEMS
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MS Office Applications (Word, Excel, Powerpoint)
Adobe Photoshop and Adobe Premiere
Movie maker and music editing
Assist System
Active Directory
Slack Chat System
Hurrier
Whappodo
Google applications
Freshsales/Freshstart
ABILITIES
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Customer service oriented
Highly motivated with new industry and environment exposure
Ability to handle sensitive information and difficult situations
Strong technical and analytical skills
OTHERS
-
EXPERIENCE
Engine and electrical troubleshooting (gas & diesel)
Automotive
Computer Graphics
BUSINESS ANALYST/SME SUPPORT LEAD – DISPATCH TEAM
FOOD PANDA MALAYSIA (SSA IT CONSULTING)
13 NOVEMBER 2017 – 09 NOVEMBER 2018
-
Top Agent for 2018 / Hall of Fame 2018
Lead – Subject Matter Expert
Dispatch handling (Philippine Region)
Manages Food Panda riders to ensure on time pick-up and delivery of orders
between vendors and customers.
Ensuring proper timing and assignment of dispatch in consideration of
surrounding factors such as weather, traffic and rider conditions.
Management of corporate orders
Interacts with riders and customers to ensure client satisfaction
MARK ANDREW RAVANCHO | - |-
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SENIOR PROCESS ASSOCIATE
INFOSYS, ALABANG, PHILIPPINES
14 JULY 2014 – 13 DECEMBER 2016
-
-
Supervises and oversees team compliance
Creation of tickets for various systems forwarded by Reckitt Benckiser
globally
Creation of tickets for client department requests
Management and resolution of tier 2 open tickets relating to client’s in-house
systems for various departments and LOBs (ex: POS, purchase orders, vendor
systems, HR systems, etc.)
Email, chat and voice support (Helpdesk)
PROCESS ASSOCIATE
GENPACT, ALABANG, PHILIPPINES
12 NOVEMBER 2012 – 10 MAY 2014
-
Customer service and issue resolution handling
Debit card activation for Green Dot
CUSTOMER CARE/TECH SUPPORT
TELETECH, LAGUNA, PHILIPPINES
JANUARY 2011 – APRIL 2012
-
Customer and technical support for business care (Telstra)
CUSTOMER CARE EXPERT/TRAINING ASSOCIATE
CONVERGYS PHILS SERVICES, PHILIPPINES
MAY 2007 – JULY 2010
Northgate Alabang, Muntinlupa Site -)
-
Supervises and oversees team compliance
Customer support and technical issue handling for Sprint and DirectTv (US
clients)
Up-selling for various products and add-ons
Customer account maintenance
Nuvali, Sta Rosa Laguna Site-)
-
Training Associate/Reliever
Credit and collections (Barclay)
MARK ANDREW RAVANCHO | - |-
EDUCATION
COLEGIO SAN AGUSTIN
SOUTHWOODS, BINAN LAGUNA, PHILIPPINES
2004 –2008 B.A MARKETING MANAGEMENT
DE LASALLE UNIVERSITY
DASMARINAS CAVITE, PHILIPPINES
2001 – 2004 B.A MANAGEMENT
TRAINING
RAPID LEARNING
MUNTINLUPA, PHILIPPINES
2003 AUTOMOTIVE (GAS AND DIESEL ENGINE)
JUNIOR ACHIEVEMENT OF THE PHILIPPINES
MAKATI CITY, PHILIPPINES
TOPIC: ESTABLISHMENT OF A MINI COMPANY
ADDITIONAL
INFORMATION
NICKNAME: MAKOY
AGE: 36
BIRTHDAY: 15 JULY 1982
CITIZENSHIP: FILIPINO
BIRTH COUNTRY: PHILIPPINES
LANGUAGES SPOKEN/WRITTEN: ENGLISH/TAGALOG (FLUENT)
AVAILABILITY: IMMEDIATE
VISA STATUS:
TAX NUMBER: SG-
MISCELLANEOUS
Transcript of record, character references and other credentials are
available upon request.
MARK ANDREW RAVANCHO | - |-
