MARK ANDERSON H. MARTINEZ
To obtain a career opportunity to contribute
my current skills & abilities in the area of management,
& customer success management virtually. I am also eager
to learn & explore new skills that will challenge status quo.
Dela Paz Antipolo City, Rizal, Philippines 1870
mobile: - / tel:-
email:-/ discord: crimson_pig
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HARD SKILLS: Customer success management, Fluent in English Oral & Written Communication,
Literate in Adobe Photoshop; Adobe Illustrator; After Effects; Corel Draw;
Sketch Up Software Applications.
SOFT SKILLS: Conscientiousness, Integrity, Resilience, Accuracy, Reliability, Mental fortitude,
Leadership
EDUCATION
Computer System Designing and Programming, AMA Computer Learning Center,
Antipolo City, Philippines | JUNE 2008 – APRIL 2010
WORK HISTORY
Support Specialist, Team Leader, Sales Dept., Wing Tel Inc. | 55 Broadway
New York, USA | JANUARY 2020 – JANUARY 2021 | 1 YR
Helped cultivate and maintain business relationships by professionally handling
partner and customer needs.
Documented customer complaints and completed corrective action requests.
Coordinated responses and resources to handle special client requests.
Provided best-in-class real-time sales support for customers while leading by
example for sales team members.
Followed up on web leads, pre-qualified contacts and converted potential
customers into sales appointments.
Support Specialist, Sales Department, Wing Tel Inc. | 55 Broadway New York,
USA | AUG 2019 – JANUARY 2020 | 6 MOS
Documented customer complaints and completed corrective action requests.
Followed up on web leads, pre-qualified contacts and converted potential
customers into sales appointments.
Contributed to development of software programs and tools focused on
enabling sales team to communicate and operate more efficiently.
Learned and frequently used multiple sales systems to investigate, track and
correct customers' issues.
Coordinated responses and resources to handle special client requests.
Helped cultivate and maintain business relationships by professionally handling
partner and customer needs.
Senior Graphic Designer, Marga Enterprises | Antipolo City, Rizal, Philippines |
DECEMBER 2016 – AUGUST 2019 | 3 YRS
Developed creative design for marketing packages, including print materials,
brochures, banners and signs.
Created aesthetically-pleasing advertisements that complemented products.
Demonstrated ability to take on various roles including graphics assistant and
graphics specialist to provide range across projects.
Put together videos for social media, advertising and informational purposes.
Met with customers to present mock-ups and collect information for
adjustments.
Conceptualized and developed graphics products for Corporate and
Commercial projects using Adobe Photoshop and other applicable software.
Created and updated trend boards, investigated changing conditions and
recommended strategic adoptions to capitalize on projected changes.
Applied creative expertise to present marketing concepts.
Designed website layouts, templates and unique branded looks.
Graphic Designer, Crest AD Specialist | Antipolo City, Rizal, Philippines | APRIL
2011 – APRIL 2013, AUG 2014 – DEC 2016 | 4 YRS
Built corporate brands by designing cohesive looks between elements such as
logos and letterheads.
Developed print materials such as brochures, banners and signs.
Applied knowledge of production to create high-quality images.
Created digital image files for use in digital and traditional printing methods.
Contributed design ideas in early planning stages with customers and project
managers.
Developed collateral such as display, marketing and packaging materials to
support product branding strategies.
Completed final touches for projects such as images sizes and font selection.
Created designs and collaborated with technical team to complete projects.
Employed design fundamentals when selecting typography, composition, layout
and color in design work.
CHARACTER REFERENCE (complete details – available upon request)
MR. MICHAEL PINEDA, GENERAL MANAGER, MARGA ENTERPRISES
MS. LEAH D. LOPEZ, HR MANAGER, MARGA ENTERPRISES
MS. ILLUMINADA CULABA, ADMIN MANAGER, MARGA ENTERPRISES
