Mark Alvin

MARK ALVIN L. RAQUEDAN Block 5 Lot 24 Saint Rose Village, City of Sta. Rosa, Laguna -- Career Objective To be a part of a reputable and a dynamic institution that will provide well rounded programs for growth and opportunity for professional advancement. Work Experience Company:Accenture Inc Period:May 1, 2018– Present Job Title: Team Lead - Cash Operation. Responsibilities: As a team lead, I am responsible in day to day operations to ensure that all payments and dispute are resolved within our SLA. Answering escalations from different customer Weekly sync up with our client to discussed any updates within the process. Company:Arvato Corporation Period:September 2014– Present Job Title: Expert Desk Analyst - Cash Operations The Expert Desk Analyst for Cash Operations reports to Cash Operations Team Leader. The main objective of the position is to reconcile customer accounts by correcting payment application disputes. The analyst also has to create root cause analysis for payment misapplication and provide coaching for the agent/s who committed the infraction to mitigate future errors. Responsibilities: Identify cash application operating cycle for payment in dispute. Diagnose process infraction that the cash agent/s committed. Provide Root-Cause- Analysis document and scrub payment misapplication. Analyze cash operation grey areas and propose process improvements. As subject matter expert, mentor cash agent/s on payment application. Collaborate with other towers of Order-To- Cash process (e.a. Billing, Collections, Credit) for the reconciliation of customer accounts. Meet with Business Operations Analyst for cash operations process of new or existing products and bank accounts. Engage in client (Business Process Owners) meetings to development new and existing processes. Support cash operations regions (APAC and North America). Company:Arvato Corporation Period: August 2011 – September 2014 Job Title: Accounts Receivable (Cash Application) The AR Cash Analyst will report to the Cash Applications team leader. The main objective of the position is to apply all payments received timely and accurately. The analyst is also expected to identify and resolve payment discrepancies and answers client inquiries as needed. Responsibilities: Ensure all cash is applied within Client SLA Target. Ensure cheques and bank bookings backlog is kept to a minimum and productivity performance is achieved. Process non-cash items such as transfer requests, write-offs, refund batches and journal entries. Research and resolve unapplied and unidentified payments. Collaborates with the collection and billing group for non-applied payments. Perform month-end analysis as requested. Company:Manulife Business Processing Services Period: November 2009 – July 2011 Job Title: Claims Adjudicator (Data Analyst) Responsibilities: Manual allocation of benefits in health insurance Analysis of medical description and its necessity Decision making and knowledge application Pays and rejects submitted claims Company:Accenture – Manila Delivery Center Period:April 2006 – October 2009 Job Title: Accounts Associate (Claims Processor) Responsibilities: Manual allocation of benefits in health insurance Analysis of medical description and its necessity Decision making and knowledge application Pays and rejects submitted claims. Company: Del Monte Philippines Inc. Period:September 2005 – March 2006 Job Title: Accounting Assistant Responsibilities: Help Senior Accountant to maintain records of invoices, keep all records transaction, filling and invoice monitoring. Trainings Accounting for Non-Accountants, Ateneo CCE Delivery Excellence (Lean Service), Arvato Corp Business Writing Fundamentals, Lynda.com Excel 2016 Essential Training, Lynda.com Excel 2016: Advanced Formulas and Functions, Lynda.com Access 2016 Essential Training, Lynda.com Accounting Fundamentals, Lynda.com Finance Fundamentals, Lynda.com Educational Background Diploma in Bachelor of Science in Computer Science Adamson University Ermita, Manila – Philippines 2001 – 2005 Personal Data Nationality:Filipino Birth Date:30th September 1984 Birth Place:Santa Cruz, Laguna – Philippines Civil Status:Married Religion:Roman Catholic Language:English and Filipino (Tagalog) Character Reference Available upon request