Mark Alvin Anacaya

MARK ALVIN ANACAYA E - C O M M E R C E E X P E R T SPECIALIZATIONS • Shopify, NETO, & Other Platforms Expert • Backoffice, V.A & Admin Tasks Expert • Order Fulfillment & Logistics • Product Researcher & Product Sourcing • Dropshipping & Private Labeling • Managerial & Supervisory Skills CONTACT INFORMATION WORK EXPERIENCE Account & Project Manager SIBS - JAN Prk. Malinawon Mangga Visayan (OUTSOURCING 2019 - JAN 2021 & 2 OFFSHORING YEARS 1 COMPANY) MONTH Managing a team of 20 E-commerce Virtual Assistants Village Tagum City 8100 In charge of overseeing multiple projects simultaneously Philippines Macro & Micromanaging 5 projects at a time - LinkedIn:www.linkedin.com/in/ Senior Team Leader & Quality Analyst SIBS (OUTSOURCING & AUG 2017 1 markalvinanacaya - JAN 2019 OFFSHORING YEAR 6 COMPANY) MONTHS Leading a team of multichannel customer service & backoffice representatives EDUCATION BACKGROUND Reporting & monitoring team daily productivity & outputs Working on monthly data and service level agreement reports University of Mindanao BACHELOR OF ENGINEERING SCIENCE- St. Mary's College of Tagum IN COMPUTER (2 BA PSYCHOLOGY, CLASS OF 2015 YEARS) Vice President of Peer Facilitator Club for 1 year Engineering Department Representative for Member of Psychological Association of the Philippines 2 consecutive years. Thesis Title: Upclose and Personal Denotation of Facebook Status and Selfie Pictures (Qualitative Research)