MARK ALVIN ANACAYA
E-commerce Virtual Assistant
Visayan Village, Tagum City Philippines | www.linkedin.com/in/markalvinanacaya
SUMMARY
My primary objective is to obtain a position that offers long-term career growth and stability within the field of ecommerce or related digital platforms. I aim to contribute my skills and experience to a dynamic team while
continuously learning and developing professionally. Ultimately, I aspire to build a lasting and mutually beneficia l
working relationship that allows me to grow both personally and within the organization.
SPECIALIZATIONS
E-commerce Platform Expertise: Proficient in Shopify, Amazon, and various online retail platforms
Administrative & Virtual Assistance: Skilled in back-office operations, administrative support, and virtual
assistance tasks
Order Management & Logistics: Experienced in end-to-end order processing, inventory coordination, and
shipment tracking
Leadership & Team Management: Demonstrated ability to lead teams, supervise operations, and drive
performance efficiency
PROFESSIONAL EXPERIENCE
Account Team Leader & Project Manager SIBS (Outsourcing & Offshoring Company) August 2017 – January
2021
Supervised multiple teams of E-commerce Virtual Assistants, ensuring optimal productivity, adherence to quality
standards, and timely completion of deliverables.
Oversaw multiple projects simultaneously, managing both strategic and day-to-day operations.
Coordinated with clients and cross-functional teams to deliver projects on time and within scope.
Implemented workflow improvements and established performance tracking systems.
Monitored daily productivity, prepared performance reports, and analyzed results against SLAs.
Collaborated with management to identify process gaps and implement efficiency improvements
Virtual Assistant and Customer Relations Officer (Ever-Pretty.com) February 2021 – Present
Handle customer inquiries and concerns across multiple platforms, including order tracking, product information,
returns, and exchanges.
Manage order fulfillment processes through Shopify and Amazon to ensure timely and accurate delivery.
Resolve payment and transaction issues, including PayPal disputes and Shopify chargebacks, in accordance
with company policies.
Collaborate with logistics and warehouse teams to streamline operations and maintain inventory accuracy.
Build and maintain strong client relationships, ensuring a high level of customer satisfaction and retention.
EDUCATION
University of Mindanao Bachelor of Science in Computer Engineering 2010 – 2012 (2 Years Completed)
Served as Engineering Department Representative for two consecutive years, demonstrating strong leadership
and organizational skills.
Participated in various academic and extracurricular initiatives within the engineering department
St. Mary’s College of Tagum Bachelor of Arts in Psychology, Class of 2015
Served as Vice President of the Peer Facilitator Club promoting mental health awareness and peer support
initiatives.
Active member of the Psychological Association of the Philippines, participating in academic and
community-based psychology programs.
Conducted a qualitative thesis titled “Upclose and Personal: Denotation of Facebook Status and Selfie Pictures,”
exploring self-expression and identity in social media behavior.
