Mark Allen Bacelonia

Mark Allen Bacelonia V I R T U A L A S S I S T A N T MY PERSONAL PROFILE CONTACT ME I've worked in the contact center industry with Citibank U.S. for nearly 8 years. I am a goal-oriented professional with extensive debt collection and management experience while providing excellent customer service. I am also familiar with administrative duties and tools for easy information management and sharing to finish tasks promptly. I have significant experience in Social Media Marketing to help you build brand recognition, engage with customers, and find new customers to help your company succeed. Mobile Phone: - Email:-Home Address: Las Pinas City, Manila, PH 1740 CORE SKILLS - Proficient in speaking and writing in English - Knowledgeable in Microsoft Office and Google Docs - Social Media efficient - Excellent time management skills EMPLOYMENT HISTORY Genpact Philippines | Oct 2013- Sep 2021 Process Associate -Manage collections and credit card accounts for Citibank U.S. and resolve past due accounts. - Responsible for contacting customers via inbound and outbound to secure the balance of the debt. - Negotiates account resolution with debtors and accurately inputs and documents actions within the system. - Understand and comply with Federal and Local laws and regulations and company policies and procedures. EDUCATION University of Perpetual Help System Associate in Hotel and Restaurant Management- CERTIFICATION Social Media Marketing Foundations Subject Matter Expert LinkedIn - Lead banker class transition from classroom delivery to production floor - Guide and supervise agents in taking in calls and making sure everyone is compliant. Aug 2021