Mark Acuna Jimenez

🞂Mark Anthony Acuña Jiménez barrio caribean, Guápiles, Limón |Cell Phone:- |E-mail:- CLIENT SERVICES & SALES TEAM LEADER Creative and business-savvy client services and sales team leader with 5 years of progressive experience across a broad range of client services & sales segments. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed leadership qualities to support company efforts, training, sales products for success. Areas of expertise include: □ Client Relations □ Team Building □ Leadership □ Telemarketing □ Technical Support □ Sales Experience □ Persuasion Skills □ Native Bilingual □ Staff Training Free lance real estate lead generating agent (From home, Costa Rica | march 2019 – still ) Lead gen for real estate on the US i have work with many investors and realtors over the years In cold calling doing follow ups and closing deals Exp in CRMs like Podio and Highlevel Exp in all dialers Brent Daniels and Jordan Belfort cold calling stile Campaign Creation by google and Facebook for fresh leads Professional Experience Guggenheim Enterprises (San Jose, Costa Rica | August 2014 – Jan 2018) Client services and sales team leader for financial services such as escrow accounts, real estate, trust funds. • • Handling of client accounts within the firm. • Services sales. Training of new staff on the various services offered. Avast Antivirus (San Jose, Costa Rica | December 2013 – August 2014) Hard sales representative to fix computers with Microsoft engineers, for 1 year o 1 time, as well the Avast Antivirus program. • Install the program to check OS for malware, virus, rootkitz, adware, bloatware, spyware, and others. • Advice to customers about computers and security with their information online. • Check their computer and give a report on its “health”. Vonage (Heredia, Costa Rica | November 2012 – June 2013) Sales representative. • Inbound and outbound sales calls to customers. Bank Of America [CS&S Deposits] (San Jose, Costa Rica | March 2012 – October 2012) Client service representative. • Online banking technical support. • Mobile banking technical support. • Support on checks. • Bank transfers. • Provide general bank information. Stream Global Service [Time Warner Cable] (Heredia, Costa Rica | June 2011 – March 2012) Client service representative. • Technical support. • Cable service sales. • Internet service support. EMC International Markets (San Jose, Costa Rica | October 2009 – February 2010) Telemarketing Sales Representative • Over the phone sales of financial instruments. Chadwick Myers (San Jose, Costa Rica | July 2007 – June 2008) Customer Service Representative • In charge of client questions regarding their investment account statements. • Send account statements to clients. • Assist clients on bank wire problems. Spaghetti House Ristorante [Family Business] (San Jose, Costa Rica | December 2006 – September 2013) Salesman & Administrative Work. Sales in bar and assisting in administrative work every time it was required of me. Co-owner of family Italian restaurant. Education Colegio Universitario Boston (International Certification Microsoft, San Jose, Costa Rica | 2008) Instituto De Educación Integral (San Jose, Costa Rica |2006) Additional Skills • • • • • • • • Knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CS5 Photoshop, CS5 Fireworks, CS5 Adobe Illustrator. Full command of the English and Spanish languages both verbal and written Proactive, fast learner, team player, sociable, hard worker Excellent sales skills Top performer full interest on my metrics Leadership and administration experience Team leader experience Telemarketing and lead creation knowledge • • Advance computer and technical skills Knowledge in all Windows versions