Mark Ace Cabato

Mark Ace Cabato Customer Service Representative Hello, my name is Mark Ace and an experienced Customer/Technical Service Presentative with 5 years of experience with the BPO industry. I'm fluent in speaking and writing the English language, hard working, focused on providing the best resolutions and a quick learner. Experience Contact 2024 (January - April) Deel Philippines EOR Services Inc. Makati City Phone - Email - Address Resident Support Agent Assisted New and Old Residents in transitioning their Cable and Internet services from a Residential Account to a Bulk Account, making it a part of their lease as amenities. 2023 (January - October) TDCX l IT Park, Cebu City 83 Crispin Atilano St.., Tetuan SUPPORT AMBASSADOR / RESOLUTIONS 1 & 2 Zamboanga City, Philippines 7000 Assisted both Hosts and Guest in resolving concerns involving Listing reservations and Guest complains. Was promoted to Resolutions 1 & 2 empowering us to also do outbound calls and chat support. Education 2012 2014 - 2017 (November - March) Telstra Intl Phil. Inc. l IT Park., Cebu City Bachelor Science in Masscom CUSTOMER CONSULTANT SPECIALIST Western Mindanao State University Assisted Customers in managing their accounts, provide the best service plan for them and also performed basic trouble shooting for their Fiber Internet service, Telephone Service, Cable Service and Mobile Service. 2000 Immaculate Concepcion Archdiocesan School 2014 (February - November) Teletech l IT Park., Cebu City CUSTOMER CONSULTANT SPECIALIST Expertise Telstra Captive Program Training with Teletech and transition to Telstra NBN after 9 months. English Communication Skills 2013 - 2014 Convergys l IT Park., Cebu City Computer Skills Technical Service Representative Critical Thinking Trouble shooting issues that Customer is having with their Comcast Triple Play Plan and it involved their Cable Service, Telephone Service and Internet Service. Problem Solving Computer Repair Process Flows Language English Tagalog Chavacano Skills Summary