Marjury Goles Seroje
Tenured customer service representative with more than 2 years of work experience for different BPO companies.
Multitasking is never an issue as I was trained to be effective and good on it. I am vicariously proficient in operating modern
software such as SAP, Zendesk and CRM with operational efficiency and organizational effectiveness. I could easily adapt
to a fast paced environment with a friendly attitude towards work. Skilled in communicating diverse and complex individuals
in a professional and entertaining manner with outstanding patience. Ready to contribute my knowledge and be part of the
company’s success.
Experience
November 2020 – Customer Service Representative
January 2021
April 2020 –
December 2020
March 2020
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Doing multitasking tasks for inbound and outbound calls for 2 (two) and more clients at a time
Village Cuambogan
Sets appointment and provides customer service.
Tagum City, Davao Del
Online ESL Tutor
Antoree International PTE. LTD., antoree.com
Teaching Vietnamese students with different English language levels.
Had a one-on-one class with students from 5-17 years old.
Making my own lesson plan and lesson materials in each class.
Customer Service Representative
IQOR Philippines Contact Center, DAVAO
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•
E-mail-
Maragusan, Philippines
Worked as an Account Executive for a Vehicle Dealership Company based in the USA that deals in
giving customers options and information on the vehicle they wanted. Sending emails and answering
three (3) to five (5) chats at a time to answer customer concerns with a time limit.
Mark good with my typing skills with an above average typing speed.
Customer Service Representative
December
IBEX Global, DAVAO
2018
•
Skype live:marjseroje
The account is for repair and replacement under the following systems: HVAC, Plumbing, electrical
and etc.
June 2018 –
•
Phone -
Place Of Birth
Account Executive
•
Norte, 8100, Philippines
Worked as a customer service representative in a Home Warranty company based in the USA that
deals on issues of the clients in billing, appointment setting and information in their covered plan.
Flatworld Solutions Inc., DAVAO
June 2019
Blk 21 Lt 9 Phase II Purok
Maharlika Sta. Teresa
•
April 2019 –
Address
Bling Cloud Technologies LLC, www.bling.cloud
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•
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August 2019 –
Personal Info
Date Of Birth 18 April 1998
Nationality
Filipino
Marital Status
Single
Language
English
Advanced C1
Skills
Creative lesson planning
Worked as a customer service representative for a big Telecommunications company based in the
USA.
Did run multiple programs or tools such as CRM, Telegence, and RIO to provide preferable solutions
simultaneously to clients.
Education
Effective classroom
management and discipline
Conflict resolution
Time management
Organization
October 2019 –
Bachelor of Elemantary Education
Equipped in traditional and
modern instructional practices
March 2020
Rizal Memorial Colleges, DAVAO CITY
Behavioral management
•
Early childhood Pre-school Education.
June 2014 –
Bachelor of Secondary Education
June 2018
University of Southeastern Philippines, TAGUM CITY
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English Education - Department of English.
Verbal and written
communication
Solid level of patience
Software
SAP
Zendesk
Excellent
Experienced
Microsoft
Office Suite
Excellent
Gorgias
Excellent
CRM
Excellent
