Marjurie Cabanayan

MARJURIE CABANAYAN SKILLS Customer Service Oriented Detail-oriented, efficient and organized A team player but can also work independently, with minimal supervision Proficient in Microsoft and Windows-Based Software Resourceful in the completion of projects, effective in multi-tasking and adapts easily to new concepts and responsibilities P R O FILE Customer service representative with over 6 years of call center experience. Excellent verbal and written skills. Strong problem solver with an eye towards customer satisfaction. W O R K EXPERIE N C E Customer Service Representative -) Seasonal account - Voice CONCENTRIX PH (former Convergys ) Customer Service Representative (2015) Retail account(Credit and Fraud) -Voice CONCENTRIX PH (former Convergys ) C H A RACTER R E F ERENCES Advisor II, Customer Service (2015 – 2021) (Billing Adjustments) – Non-Voice CONCENTRIX PH (former Convergys ) Eunice Mariel Chua IP Analyst ,B&M Global Services Manila Inc. Cell:- Program Ready Trainer I (2021) Fraud Department – Voice CONCENTRIX PH (former Convergys ) Ludell Alcala Economic Development Specialist II, NEDA Cell:- Freelancer (2021 - 2022) Inbound and Outbound Agent Rajewen Quinto Freelancer Cell:- H O W TO REACH M E Cell: - Email:- EDUCATION AND TRAINING Tertiary LYCEUM OF THE PHILIPPINES UNIVERSITY Bachelor of Arts in Foreign Service Major in International Trade Intramuros, Manila -) Secondary PHILIPPINE INSTITUTE OF QUEZON CITY Banawe, Quezon City -) On –the-Job training Center for International Trade Expositions and Missions Department of Trade and Industry April-May 2013