Marjunie Eve M Camasura

Name: Marjunie Eve M. Camasura Address: Purok 4 Lanton, Brgy. Apopong General Santos City, 9500 Birthday: June 11, 1989 E-mail Address/Skype:-Contact Number:- EDUCATIONAL BACKGROUND Tertiary Bachelor of Secondary Education Major in English Notre Dame of Dadiangas University General Santos City June 2006 to March 2010 Secondary Notre Dame of Dadiangas University Integrated Basic Education Department - Espina Campus General Santos City June 2002 to March 2006 Elementary Notre Dame of Dadiangas University Integrated Basic Education Department - Espina Campus General Santos City June 1996 to March 2002 WORK EXPERIENCES Sales Representative (Freelancer) One-Time Project Upwork September 22, 2020 to October 09, 2020 Customer Service Associate ISM Swivel – AT&T Account VXI Global Solutions Davao City August 16, 2019 to October 26, 2019 English Teacher Department of Education Division of General Santos City September 19, 2016 to August 31, 2018 •Creates email proposal and sends it to targeted clients who can affiliate with the company •Sends email follow up to clients who do not have any responses to previous emails •Updates data on Google Sheet and reports to employer •Provides support and assistance to customers who have concerns with their internet bills and accounts •Reads and understands bills and accounts •Recommends products and services that help meet the needs and budget of the customers •Utilizes all the necessary tools to ensure fast and smooth transaction •Records and saves all important notations (e. g. adding products and services, changing service plans, making credit adjustment) on customer's account •Transfers customers to retention department whenever necessary, i.e. when customers opt to cancel a service or account •Reports to team leader any unusual activities and changes made on a customer's account •Meets daily and monthly metrics required by the account •Teaches English language arts and literature to junior high school students •Prepares lesson plans, instructional materials, and modules •Records students’ outputs/performances and keeps student profile and other documents •Makes reports and submits them to school heads/coordinators •Uses Microsoft Word and Excel when making reports and school data; utilizes MS PowerPoint and Prezi for slide presentation •Uses school website and other online sites to encode school-related data or to do research •Mentors colleagues when necessary and provides feedback •Follows time keeping and management •Attends faculty meeting, trainings, and other school programs/activities Content Support Staff Home-Based Hotels Combined Pty Ltd September 23, 2015 to June 22, 2016 Technical Support Expert NETGEAR E-mail/Chat Support Synnex-Concentrix, Davao City August 2012 to March 31, 2014 Technical Support Expert NETGEAR Phone Support Synnex-Concentrix, Davao City November 04, 2010 to August 2012 English Teacher (Part-time) Notre Dame of Dadiangas University General Santos City June 2010 to October 2010 •Researches about hotel-related data and information •Updates data in Google Sheets and Excel •Sends e-mail proposals to target clients •Responds to clients’ replies and inquiries •Sends follow-up e-mails to clients after 7 days of no replies •Checks and ensures that company’s website is properly linked to clients’ websites •Submits daily reports to team manager •Uses company’s software/tools to send and reply to e-mails and other workrelated tasks •Attends video conferences/meetings •Follows rules for time keeping and management and other company’s regulations •Follows company’s standard operating procedures •Provides assistance and support via live chat or e-mail to customers who have issues or concerns with their NETGEAR Internet devices •Recommends E-mail Support when devices are no longer eligible for software warranty •Pitches GearHead (paid support team) if customer opts to pay for extending warranty •Ensures customer’s concerns are resolved within the given time threshold; if not, escalates the concern to proper support team •Sends follow-up e-mails to customers after 7 days of no replies •Ensures that correct e-mail or chat flow is properly followed •Encodes and updates customer information in the database when necessary •Hits daily targets (e.g. Customer Satisfaction survey rating, time threshold, etc.) •Submits daily reports to team manager •Uses company’s software/tools for live chat support and to send and reply to emails •Conforms to different work schedules including graveyard shifts •Attends conferences/meetings, one-on-one coaching, technical trainings, team building, and other company activities •Follows company’s standard operating procedures •Provides assistance and support over the phone to customers who have issues or concerns with their NETGEAR Internet devices •Recommends E-mail Support when devices are no longer eligible for software warranty •Pitches GearHead (paid support team) if customer opts to pay for extending warranty •Ensures customer’s concerns are resolved within the given time threshold; if not, escalates the concern to proper support team •Calls back customers who got disconnected from the line •Ensures that correct call flow is properly followed •Encodes and updates customer information in the database when necessary •Hits daily targets (e.g. Customer Satisfaction survey rating, time threshold, etc.) •Submits daily reports to team manager •Uses company’s software/tools •Conforms to different work schedules including graveyard shifts •Attends conferences/meetings, one-on-one coaching, technical trainings, team building, and other company activities •Teaches English grammar to college students •Prepares lesson plans and instructional materials •Records students’ outputs/performances and keeps student profile and other documents •Makes reports and submits them to college dean/coordinators •Uses Microsoft Word and Excel when making reports and school data; utilizes MS PowerPoint for slide presentation •Uses school website and other online sites to encode school-related data or to do research •Follows time keeping and management •Attends faculty meeting, trainings, and other school programs/activities SKILLS Data Entry, Analysis, and Research E-mail marketing and management Effective in providing assistance and support via phone, e-mail, and/or chat Provides excellent customer service and support Efficient in both oral and written communication skills Teaching and classroom management skills Proficient in using MS Word, MS Excel, PowerPoint, and Google Suites CHARACTER REFERENCES Ms. Kimberly Amor Civil Defense Officer Office of Civil Defense - Department of National Defense Region VII - Central Visayas, Philippines- https://www.linkedin.com/in/kimberly-amor-/ Mr. Andrew John P. Hornales Administrative Assistant – DepEd Region XII South Cotabato--Mr. Mikhael Angelo Pacquiao Team Leader – ISM Swivel VXI, Davao City- Ms. Basilisa L. Capili Community Organizer Notre Dame BRCFI, General Santos City- I hereby certify that the above information is true to the best of my ability.