Marjoris Cristales

MARJORIS ALEJANDRA CRISTALES El Salvador · Open to Remote/Contract Work PROFESSIONAL SUMMARY Bilingual customer support professional with experience supporting U.S.-based telecommunications accounts in fast-paced environments. Skilled in billing support, troubleshooting, order processing, and customer service. Recognized for clear communication, attention to detail, and adaptability, with skills transferable to other remote support roles. CORE SKILLS Customer Support · Billing & Payments · Account Management · Technical Troubleshooting · Order Processing · Phone Activations · Sales Support · Refunds & Adjustments · CRM Systems · Google Workspace · Microsoft Office · Communication · Time Management PROFESSIONAL EXPERIENCE Teleperformance — Customer Support (SSG & Cricket) (July 19, 2023 – Present) • • • • Provide customer support for U.S.-based telecommunications accounts, handling billing inquiries, payments, and plan changes. Process orders, phone activations, refunds, and service requests accurately and efficiently. Troubleshoot account and service issues while maintaining a calm, customer-focused approach. Support sales-related interactions and assist other agents to ensure service continuity. EDUCATION Universidad Dr. José Matías Delgado — Bachelor’s Degree in Psychology (In Progress) ECAS — High School Diploma LANGUAGES - Spanish: Native - English: Advanced (Strong written and verbal communication)