Marjorie Sierra

SIERRA, MARJORIE PROFILE CONTACT I am hardworking, well-organized, and passionate about every task assigned to me. I am trainable and can work with less supervision. I am also friendly and patient with good communication skills both verbal and written. I have 5 years of experience working from home as a Virtual Assistant and 12 years of experience giving quality and satisfactory service to various BPO industries as a customer service representative ,technical support and a telemarketer. -- Block 5 Lot 3 Breezewood 1 Phase 2, Mambog 1, Bacoor Cavite PH EDUCATION 2012 - 2013 |- SOUTHWESTERN UNIVERSITY Cebu City Cebu Bachelor of Science in Information Technology 2000 - 2004 COLAWIN NATIONAL HIGH SCHOOL SKILLS Technical Support Customer Service (Phone, email, chat) Telemarketing Active Directory Management Typing Skills Web Research and analysis MS Office (Expert in MS word, excel, powerpoint, outlook Creating online invoices (Paypal, Stripe, Payoneer) Video Editing (Vimeo) Canva Editing WORK EXPERIENCE- Your Riding Success Virtual Assistant / Customer Service / Finance Assistant Updating Stats using Google Sheet. This includes extracting data to excel file. Recording daily sales. Extracting it from Ontraport and moved it to google sheet. Creating invoices through Paypal and Stripe. Social media manangement ACS of the Phil, acquired by ATOS ·Helpdesk Analyst for WSP Global (Engineering Firm) 2013 - 2019 Handling call, email, chats for any technical issues concerning Computer hardware and software issues (Windows OS, Microsoft Software) Engineering Application installation. User Management using Active Directory. Supporting emails on Outlook and Mobile. Printer driver installation. Troubleshooting network connectivity issues. Answering queries, related to the account. ·Technical Helpdesk Analyst for Marriott properties (Hotels) worldwide. My tasks were to assist associates over the phone in resetting their account passwords, email setup / troubleshooting both pc and mobile, troubleshooting connectivity issues both wired and wireless, browser issues, MS Office setup/troubleshooting, supported applications installation / troubleshooting, printer setup / troubleshooting, and PC setup. User Management via Active Directory. Email handler: dispatching / replying and providing resolutions to problems sent via emails in timely manner. Stream Global Services Technical Support Representative 2010 - 2013 ·Handling calls for Residential users for Internet Service Provider (Centurylink) ·Providing resolution for connectivity issues - MAC, Windows, wired wireless connection, browser setting issue, modem- pc setup and modem GUI configuration. Calltek International Technical Support Representative - Supporting Hotels Internet Service Provider for guests internet Providing resolution for connectivity issues Troubleshooting MAC, Windows, wired wireless connection issues, browser setting issues, providing manual authenticationfor guest that are having trouble passing through the hotels portal Voiceville international Outbound Telemarketing Representative - My support was to provide surveys to end users in Ireland. I filtered all qualified end users and offered our products and services. It was quite a bit challenging job knowing that you were given your weekly quotas. Gaisono Fiesta Mall Apr-June 2006 Sales Clerk (Special Employment for Students – Summer Job) Selling and providing good service to the buyers of the products in area assigned to me. Making inventory reports at the end of the day. Apr-June 2005 Gaisano South Sales Clerk (Special Employment for Students – Summer Job) Selling and providing good service to the buyers of the products in area assigned to me. Making inventory reports at the end of the day.