Marjorie Sanico

I am a dedicated and customer-focused professional with almost 3 years of experience in the BPO industry. I have handled both telecommunications and technical support accounts, working in both on-site and work-from-home setups.

At Alorica, I supported a telecommunications account where I assisted customers with billing inquiries, account management, and technical troubleshooting. Later, at Teleperformance, I provided remote technical support, conducting software and hardware troubleshooting sessions to help customers resolve system issues efficiently.

I’m skilled in customer service, technical support, problem-solving, and communication. I’m also proficient in navigating various CRM tools and remote support software. I take pride in my ability to stay calm under pressure, deliver accurate solutions, and maintain a positive customer experience in every interaction.

I’m now looking to bring my experience, adaptability, and technical skills to a new opportunity where I can continue to grow and contribute to a team’s success.