MARJORIE REYES PEREZ
#30 Gov. Sison St. Poblacion, Lingayen, Pangasinan
Email address:-/-
JOB OBJECTIVE
To be able to work in an environment that will provide new and substantial learning
experiences, while continuously enhancing acquired skills from previously held
trainings.
EDUCATIONAL ATTAINMENT
1998 – 2002 : ADAMSON UNIVERSITY
College Degree: Bachelor of Secondary Education Major in English
1994 – 1998 : PAMANTASAN NG MAKATI
WORK EXPERIENCE
August 22, 2018-May 15, 2019 – Inspiro Inc.
Insular Life Bldg., Ayala Avenue, Makati City
- Sales Chat Representative for Dish Satellite
- Sold TV services to customers all over United States.
February 22, 2014-July 27, 2018 – CCS4U Call Center
Goldrich Bldg. 1 Revilla Business Park, Bacoor City, Cavite
- Started as an Outbound Sales Representative On February 22,
2014, then promoted as Inbound Sales Representative after 1
month
- Promoted as Workforce Analyst on September 1, 2014, worked as
Company Trainer and Floor walker on the side
- Promoted as HR Assistant Manager on November 15, 2014 up to
present.
October 2012 – Feb 15, 2013 – Ecybertron Inc. Lingayen Pangasinan
Outbound Sales Agent for Motion Telecom, Australia.
Promoted as Product Trainer for Motion Telecom
Call Handling Trainer for All Outboud Accounts
August 15 2011- October 2012 - Love and Heart Business Outsource
and Research Center
Virtual Assistant : Realty One Group (Las Vegas, Nevada)
JOB DESCRIPTION AND RESPONSIBILITY:
-
Processed turn on and turn off of all utilities.
Processed reimbursements of invoices under LPS, Resnet, Equator,
Corelogic, Keystone and IAS.
Processed HOA newly acquired properties.
June 21, 2010 – January 25, 2011 : Aegis People Support Baguio City
Customer Care Representative : SLMA Loan Services
JOB DESCRIPTION AND RESPONSIBILITIES:
∙
Deals with students and clients with defaulted loans .
∙
Advised students and clients with their account status.
January 28, 2008 –April 30, 2010 : Etelecare Global Solutions, Makati City
Sales Representative - VONAGE Digital Phone Service
JOB DESCRIPTION AND RESPONSIBILITIES:
∙
The job deals primarily in selling digital phone service to anywhere in
United States and Canada.
∙ Answers customer inquiry about the services that Vonage offers.
∙ Convince customers on the advantages, features, benefits they can
get by using Vonage phone service.
October 4, 2004 – April 15, 2007: Ambergris Solutions Inc., Ortigas
Center Pasig City
Customer Care Advocate – CGE-TXU Energy
(Texas Retail Electric Provider)
JOB DESCRIPTION AND RESPONSIBILITIES:
∙
The job deals primarily on providing excellent customer service that
requires patience and ability to deal with Texas people on one of their
basic needs which is Electricity and handling Electric account billing,
credit services and enrollment that cover electric service turn-on, turn-off
and transfer of account.
Customer Care Advocate – Dell Computer Account
JOB DESCRIPTION AND RESPONSIBILITIES:
Demands profound knowledge and understanding
on computer for
desktop and laptop because the job deals primarily in handling sales for
damaged parts of the computer that needs replacement either brand new
or refurbished that requires extensive and excellent communication skills
in English.
Gathers information from the caller to identify customers' needs and
determine appropriate action that at some extent would have to deal with
trouble shooting.
November 2002 – March 2004: Bayantel Telecommunication
Office Staff / Encoder
JOB DESCRIPTION AND RESPONSIBILITIES:
The job requires handling telephone
inquiries from customers whose
interested in setting up, disconnecting and upgrading their telephone service.
Encodes request for new telephone lines and request for disconnection.
PERSONAL INFORMATION
Age: 37 years old
Nationality: Filipino
Date of Birth: October 01, 1981
Place of Birth: Makati
Civil Status: Single
Sex: Female
SKILLS AND INTEREST
∙•Proficient in Computer Applications and can duly operate office equipment.
∙•Excellent in English – oral and written communication
∙•Surfing the net, reading educational piece and books
