Marjorie Perez

I am a highly motivated customer service professional with over 6 years of experience in technical support, sales, and conflict resolution. I hold an Associate in Computer Technology from Mary the Queen College of Pampanga.

Throughout my career, I have developed a strong expertise in:

Technical Troubleshooting: Providing remote and mobile support for iOS, Android, and Windows systems.

CRM Proficiency: Skilled in managing cases and client interactions using Salesforce and Zendesk.

Sales & Service: A proven track record of meeting KPIs, upselling protection plans, and converting service interactions into sales growth.

My recent experience includes serving as a Tech and Sales Representative at ASURION, where I specialized in smart device troubleshooting and case management. Previously, I held key roles as a Performance Specialist at EASTWEST BPO and a Customer Service Sales Representative at VXI CLARK, where I focused on high-volume call resolution and building client rapport through empathy and active listening.

I am known for my adaptability in high-pressure environments and my commitment to increasing customer satisfaction ratings through effective communication. I am eager to bring my technical skills and customer-centric approach to your team."