Marjorie Louise S. Felizardo

Marjorie Louise S. Felizardo SENIOR BUSINESS ANALYST PROFILE With 5 years of experience in Agile-Scrum and Waterfall Methodologies for Software Development. Thrived as a PM and a Business Process Analyst at a Real Estate Company, harnessed my skills and experience as a Business Analyst Supervisor for different industries, and currently expanding my knowledge as a Senior Business Analyst in the Travel Technology Industry. CONTACT INFORMATION Philippines-linkedin.com/in/marjoriefelizardo/ CAREER HIGHLIGHTS 2023 – Present SENIOR BUSINESS ANALYST – AERONOLOGY PHILIPPINES INC. Elicitation and Collaboration ▪ Spearheads the requirements gathering of airline integrations and system enhancements. - ▪ SKILLS I WILL BRING Bridges the gaps in requirement between the Project Owner and internal project team members. ▪ Facilitates troubleshooting of concerns and issues. ▪ Collaborates with external project team members from different airlines, API service providers, and clients. - ▪ ▪ ▪ ▪ Effective communication: effectively communicates with BUs and team. Reliable and teachable team player leads the team with humility. Critical thinker: uses thoughtful analysis to solve problems. Experience with the following tools and technology: o Microsoft Office Apps o Microsoft Viva o Microsoft SharePoint o Power Automate o SAP FICO and RE, and NetSuite o OutSystems and .Net o WordPress o Figma o Jira o Draw IO o Notepad++ o Travel Tech (GDS, NDC, and LCC) Requirements Analysis and Documentation ▪ Discusses the requirements and proposed solution with UI/UX and presents the final proposed solution to the Project Owners. ▪ Analyses and translates gathered requirements through User Story, BPMN, and Wireframe. ▪ Suggests improvements and solutions to project team members. ▪ Interprets API documentation in XML and JSON format. ▪ Creates gap analysis and comparison matrix to support system integrations and enhancements. ▪ Ensures that Jira tickets are updated. Monitors the tickets that have been temporarily put aside. Quality Assurance Testing ▪ ▪ Reviews the test cases from QA. Assists the QA with UAT and post-live testing. Travel Technology ▪ ▪ Reviews the NDC and LCC technology to ensure that our system’s features are up to date to the latest schemas. Assists the Project Manager and Developers in attaining a certification for airline integration. SEMINARS AND TRAININGS 2023 BUILD WIREFRAMES AND LOW-FIDELITY PROTOTYPES 2022 – 2023 BUSINESS ANALYST – L5, TECH ONE GLOBAL INC. Elicitation and Collaboration ▪ Spearheaded the requirements gathering for presales and closed deal engagements such as website, intranet, information management systems, and API developments. ▪ Bridged the gaps in requirement between external and internal project team members. ▪ Collaborated with the Solutions Architect to ensure that the proposed solution fits the client’s requirements. ▪ Facilitated troubleshooting of concerns and issues with a developed requirement. ▪ Spearheaded the user training and collaborates with the developer for admin training. ▪ Standardized templates alongside other BA resource. ▪ Collaborated with internal BUs for business process mapping. Google x Coursera 2023 START THE UX DESIGN PROCESS: EMPATHIZE, DEFINE, AND IDEATE Google x Coursera 2023 FOUNDATIONS OF UX DESIGN Google x Coursera 2020 PROBLEM SOLVING SKILLS International Business Management Institute 2019 BUSINESS PROCESS IMPROVEMENT TOOLBOX Ateneo Graduate School of Business CERTIFICATION 2018 Requirements Analysis and Documentation ▪ Presented the proposed design to the client alongside Solutions Architect. ▪ Analyzed and translated gathered requirements through the following: REGISTERED IN OPERATIONS MANAGEMENT Junior Achievement Program Philippines EDUCATIONAL ACCOMPLISHMENT 2018 – DE LA SALLE UNIVERSITY DASMARIÑAS BSBA major in Business and Operations Management Specializing in Business Analytics o Software Requirements Specification (SRS). o API documentation. o High-Level Requirements document. ▪ Created user guides and assists the developer in creating admin guides. ▪ Suggested improvements and workarounds to external and internal project team members. Quality Assurance Testing Assisted in internal testing and UAT of the following: ▪ Electronic case report form made with Microsoft Power Apps. ▪ Information management system housed in SharePoint. ▪ Website made with WordPress. ▪ Reports and dashboards made with PowerBI. UI/UX ▪ Created wireframes for an information management system housed in Microsoft SharePoint. ▪ Designed the UI/UX of an intranet that utilizes Microsoft Viva Connections. 2018 – 2022 BUSINESS PROCESS ANALYST AND PROJECT MANAGER, SMDC Project Management ▪ Supervised the end-to-end Software Development Life Cycle (SDLC) of a web application for automation of Asset Management processes. ▪ Supervised the end-to-end SDLC of the business’s first mobile application for Property Management. ▪ Closely worked with process owners and external service providers for implementation of an ERP system. ▪ Presented project status updates to BPM Lead. ▪ Monitored and managed application issues and bugs. Ensures that fixing of issues are timely and correct. ▪ Consistently provided updates to stakeholders. ▪ Facilitated scrum meetings, and release & sprint planning. Strategic Analysis Assisted in creating the following system gap analysis. ▪ Assisted in creating a vendor comparison analysis. ▪ Assisted in creating an impact analysis. ▪ Assisted in creating a time and motion study. Elicitation and Collaboration ▪ Collaborated with BUs for business process mapping. ▪ Spearheaded the requirements gathering. ▪ Facilitated sprint testing and UAT alongside Solutions Architect. ▪ Collaborated with internal stakeholders and technical team. ▪ Acted as the 2nd level support for application issues. Requirements Analysis and Documentation ▪ Analysed and translated gathered requirements through user stories. ▪ Created and presented feature maps alongside Solutions Architect. ▪ Ensured that project log is updated and aligned with the system’s need and performance.