Marjorie Joy Jala

MARJORIE JOY JALA - |-| https://www.linkedin.com/in/marjorie-joy-jala | https:// marjoriejalaportfolio.my.canva.site/ Block 7 Lot 4 Hacienda del Sol Subdivision, Tibal- og, Sto. Tomas, Davao del Norte, Philippines A professional with extensive experience in customer service and maintenance coordination. I am a fast learner and can adapt to new software and technologies with ease. Work Experiences APM HELP - Texas, USA Aug 2020 - Apr 2023 Property Maintenance Coordinator APM Help provides rental property management, bookkeeping support, training, bank reconciliations, or emergencies support to clients across the State. Employee of the Month Team Leader VXI Global Solutions, Inc - Davao, Philippines Jan 2020 - Jun 2020 Customer Service Associate VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world's leading brands. Assisted on average 50 customers daily in person and via telephone, providing excellent customer service and resolving issues. Handled difficult and complex customer complaints with excellent customer service skills, resolving issues within 4 minutes, on average, and receiving a customer satisfaction score of 4.9 out of 5. Alorica Teleservices, Inc. - Davao, Philippines Oct 2018 - Oct 2019 Customer Service Representative Alorica, the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world. Assisted on average 50 customers daily in person and via telephone, providing excellent customer service and resolving issues. Grandland Davao, Inc. - Davao, Philippines Jan 2019 - Jun 2019 Accounts Receivable Associate Grand Land Inc. is the residential property development arm of the Gaisano Grand Group of Companies. It is tasked to develop single detached houses, townhouses, and condominium projects around Visayas and Mindanao. Improved timeliness and accuracy of data entry processes. Executed data entry of customer information including demographics, membership information, and 500+ client. Survey Sampling International, Inc. - Davao ,Philippines May 2015 - Dec 2015 Telephone Market Research Interviewer Survey Sampling International (SSI) performs consumer and business-to-business survey research. Conducted surveys through outbound telephone interview. Education Level University of Southeastern Philippines-Main - Davao, Philippines Feb 2021 - Masters Degree in Master in Business Administration major in Agribusiness Management University of Mindanao - Davao, Philippines Oct 2014 - Nov 2017 Bachelor Degree in Bachelor of Science in Accounting Technology Saint Mary's College of Tagum, Inc. - Tagum, Philippines Jun 2013 - Oct 2014 Bachelor Degree in Bachelor of Science in Accountancy Maryknoll High School of New Corella, Inc - New Corella, Philippines Jun 2009 - Mar 2013 High School Diploma in 1st Honorable Mention School Paper Editor-in-chief New Corella Central Elementary School - New Corella, Philippines Elementary in 6th Honors Jun 2003 - Mar 2009 Organisational Experience APM Help - Texas, USA Feb 2022 - Apr 2023 Team Leader Supervised and collaborated with team members. Skills, Achievements & Other Experience Soft Skills: I am conscientious, diligent and pay attention to detail. I constantly strive for accuracy and high standards. I have an inner drive to be systematic and precise in all that I do. I am a natural choice for work that requires attention to detail and accuracy.