Marjorie Elcamel Acoymo

 Marjorie E. Acoymo Address: Rd. 23 Jose Carreon St., Dawo, Dapitan City, Zambo. Del Norte Mobile: - Email:- Objective: I am seeking a position which will utilize my pre-professional training and various experiences in the field of hospitality industry and healthcare customer service. Highlights of Qualifications: Experienced in dealing with people from all walks of life; Hardworking and has the ability to bring out the best in others; Reliable worker with the ability to quickly learn new concepts and skills; Extremely productive in a high volume, high stress environment. Can manage time effectively, meet deadlines and maintains patience under pressure. Stay focused on the activity at hand. Enthusiastic, Energetic & self-motivated individual. Natural flair and ability to work on own initiative or as part of team conscientious, adaptable and dedicated. Assertive and good team player with professional outlook. Excellent customer service skills. Can speak English fluently. Have good written and oral communication skills, Working knowledge in MS Excel, Word, PowerPoint and internet & e-mail usage. Education: 1994 – 1999 Bachelor of Science in International Relations Mindanao State University – Marawi City, Philippines 1990 – 1994 Secondary Jose Rizal Memorial National Vocational School – Dapitan City 1984 – 1990 Elementary Dapitan City Central School Work Experience: 51 Talk Online Tutorial Home based English Online Teacher November 2017 – till present Teaches Chinese students with English: grammar, reading, pronunciation and to help them develop their comprehension skills. NMC Hospital – DIP Branch, Dubai, United Arab Emirates Full Time Customer Care Team Leader March 9, 2014 – June 15, 2017 Provides direction and control over all the receptionists’ activities. Supervises, coordinates, and monitors the performance of all staff in order to promote an efficient and effective delivery of quality service. Will act as point person in the absence of Operation Manager to escalate the issue/s to the management and as the receptionist to do the duties and responsibilities. Blocked/opened Doctor’s schedule in HIS. Proper monitoring of staff leaves and proper allocation of manpower in all the hospital premises. Responsible for the monthly duty roster and monitoring the attendance of the staff. Provide training for new staff and monitor the progress and efficiency. CEDARS Jebel Ali International Hospital-Dubai, United Arab Emirates Full Time Customer Service Agent Jan. 13, 2013 - Jan. 20, 2014 Interacts with a company’s customers to provide them with information to address inquiries regarding services. Handles complaints in accordance with the company’s guidelines and policies. Performs a variety of clerical and customer service support tasks such as answering telephone calls and make necessary transfer, scheduling patients and respond to online appointments. Handle’s patient’s registration, insure accuracy of patient’s file information and verify insurance’s coverage and validity. Handles and confirms Doctor’s appointment. To provide support to the nurses when needed. The Address Dubai Mall Hotel – Dubai, United Arab Emirates Full Time Guest Service Agent – Front Office (Residence) Dec. 21, 2010 – Sept. 30, 2011 Assist with check-ins/check-outs of guests. Carry out Guest Courtesy Calls and log details in the courtesy call report. Resolve and record all guest complaints immediately and follow up. Facilitate with the proper apartment handover & ensure all the necessary documents have been collected from the owner. Review the folios of all owner and long –term leased units every month end then follow up for the payment. Assist/escort real estate agent/visitors/potential tenants for show around and unit access. Reviews the tenants’ arrival list daily and prepares for the welcome kit. Shangri-la Barr Al Jissah Resort & Spa- Muscat, Sultanate of Oman Full Time Guest Relations Officer Dec. 10, 2005 – Nov. 12 2010 Assist with check-ins/check-outs of guests. Meets and greets arriving guests and bids them farewell as they leave. Assist guests with airline bookings and reconfirmations. Assist all departments in being receptive to the needs of guests. Assist in any other duties when required by the Front Office Manager. Provide feedback from guests to Front office manager for action. Reviews the arrival list daily and assists in preparing and distributing welcome amenities. Attends promptly to guests’ inquiries and assists them with their needs. Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. Escorts all guests to their designated rooms, explain the facilities and room features. Beach Rotana Hotel & Towers – Abu Dhabi, United Arab Emirates Full Time Waitress/Hostess Oct. 14, 2004 – Dec. 4, 2005 Taking customer orders in the restaurant, preparing itemized bills and offering menu advice. Greet guests pleasantly & escort them to their table. Proconsult, Inc. Philippines Full Time Secretary Feb. 16, 2004 – Sept. 30, 2004 Handles multifaceted clerical tasks: data entry, filing, records management. Developed sense of responsibility in meeting deadlines. Tricom Dynamics, Inc.- Cebu, Philippines Full time Sales Executive April 2, 2002 – August 17, 2002 Responsible for implementing company sales and marketing activities and conducting quality customer service to all company clients. PERSONAL DATA Date of Birth: April 9, 1977 Citizenship: Filipino Religion: Roman Catholic Civil Status: Single Gender: Female