Marjorie Dumlao

MARJORIE DUMLAO QUICKBOOKS PROADVISOR/XERO CERTIFIED CONTACT-- PROFILE Friendly and enthusiastic hard worker with many years of specialization in lots of different environments. Able to learn new tasks quickly. Currently, I am very open to and seeking new opportunities. 4 Francisco St. Caloocan, City WORK EXPERIENCE SKILLS Finance Officer Strong numerical aptitude and proficient in data entry with a high level of accuracy and attention to detail Kusina Cagayana Management, Inc. Familiarity with accounting principles, financial terminology and basic accounting software (Quickbooks, Xero) Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) and spreadsheet functions Accounts payable and Accounts receivable functions (processing invoices, issuing payments) Bank and credit card reconciliations Ability to prioritize tasks, manage time effectively, and meet deadlines in a fastpaced environment Strong communication and interpersonal skills with the ability to work collaboratively in a team environment Analytical skills to interpret financial data, identify trends and generate reports Integrity, reliability and commitment to maintaining confidentiality of financial information EDUCATION Keep accurate records for all daily transactions. Prepare balance sheets. Process invoices and timely reminders to customers for payment and follow-up Record accounts payable and accounts receivables. Update internal systems with financial data. Prepare and reconcile monthly financial reports Track bank deposits and payments Managing records and receipts Being a key point of contact for other departments on financial and accounting matters Prepare reports and documents covering accounting transactions for management review Ensure that accurate records are kept by standard practices. Manage invoicing procedures to collect money owed by guests/customers. Preparing monthly reports including sales and expense report and profit and loss statement. Processing of timekeeping related reports for payroll processing. Processing payment for SSS, Pag-Ibig and Philhealth Processing of Tax payment thru EFPS Global Support Specialist Famous Worldwide Trading Limited Lyceum of Alabang- Apr 2022 - Nov 2023 Performed proper verification of the clients in adherence to the company’s policies and procedures. Ensured Completeness of all documentary requirements for new clients. Efficiently processed and approved opening of newly live trading account Conducted proper KYC of the new clients. Contacted client to build rapport and guide them in their trading journey. Provided customer support and assistance with the clients through LiveChat. Sales Associate Eastwest Banking Corporation Bachelor of Science in Business Administration Major in Marketing Management Dec 2023 - May 2024 Sep 2017 - Mar 2019 Efficiently processed opening of accounts solicited by the Store Manager and Service Associate. Solicited additional deposit products from New to Bank and existing clients. Performed proper identification of clients in adherence to the bank’s policies and procedures and external regulatory requirements. Ensured completeness of all documentary requirements for new to bank and existing customers. Conducted proper KYC Due Diligence upon on boarding and conducted Enhanced Due Diligence for High Risk clients. MARJORIE DUMLAO QUICKBOOKS PROADVISOR/ XERO CERTIFIED CONTACT--4 Francisco St. Caloocan, City Performed compliance/governance and risk management requirements based on the policies and framework set by the bank Performed customer service standards by applying the right attitude and skills. Efficiently performed time deposit booking, roll-overs, pre-terminations and payout. Service Associate Eastwest Banking Corporation EXPERTISE Data entry (Enter financial data, such as invoices, receipts, expenses, and journal entries, into accounting software or spreadsheets accurately and efficiently) (Verify the accuracy of data input, comparing source documents to entered information and performing data validation checks as needed) Financial records management (Maintain and update financial records, including accounts payable, accounts receivable, general ledger entries, and expense reports) (Organize and file financial documents, ensuring proper documentation and recordkeeping for audit and compliance purposes) Reconciliation and reporting (Assist in reconciling bank statements, credit card statements, and vendor statements to ensure accuracy and completeness of financial records) (Generate financial reports, summaries, and analyses using accounting software or spreadsheet tools as requested by management) Accounts payable and receivable (Assist in processing accounts payable invoices, verifying accuracy, coding expenses, and preparing payments for approval) (Follow up on outstanding accounts receivable, send reminders to customers, and reconcile payments received with invoices) Expense tracking and analysis (Track and categorize expenses, allocate costs to appropriate budget categories or departments, and prepare expense reports for review and approval) Jul 2016 - Aug 2017 Provided customer assistance with balance detail and other inquiries. Handled all customer complaints and issues with high professional courtesy. Cashed checks and processed deposits upon balance and signature verification. Promoted bank products and services to new customers. Referred customer inquiries to appropriate bank departments. Processed withdrawals upon balance verification. Notified manager of counterfeit currency in coordination with bank security personnel. Contributed to internal and external sales activities. Customer Service Representative Eastwest Banking Corporation Apr 2014 - Jul 2016 Answered inbound phone calls in a fast-paced work environment, providing timely and world class customer service skills. Responded to customer inquiries, providing information on bank accounts, policies, products, and services. Successfully resolved product and service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best resolution to solve the problem. Achieved customer satisfaction rating of 95% within six months exceeding corporate target. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow up calls for customers who reported product and service issues. Purchasing Assistant/Receptionist GMARDC Corp May 2012 - Mar 2014 Applied organizational skills and sharp attention to detail in creating PO’s and sending out requisitions. Developed and maintained strong relationships with suppliers resulting in savings and improved service for the company. Focused on cost reduction and savings during the continuous sourcing for different material to support the company in lowering its operational costs. Managed day-to-day purchasing operations by successfully sourcing and securing goods and services such as raw materials, production components and tooling. Answered, screened and directed phone calls to appropriate department. Greeted and welcomed customers, answered questions, and directed customers to parts of the building. Handled written correspondence, scheduled appointments, send and forward emails, complied reports and kept the office running smoothly. Sorted mail and prepared letters and parcels for shipping. MARJORIE DUMLAO QUICKBOOKS PROADVISOR/ XERO CERTIFIED TO WHOM IT MAY CONCERN, I am excited to apply for the remote bookkeeping position at your company. While I may lack direct job experience, I have diligently honed my skills through dedicated training and online courses, becoming proficient in both Xero and Quickbooks. With a keen eye for detail and a strong commitment to accuracy, I am well-equipped to handle data entry tasks, manage income and expenses, and generate comprehensive reports. I am eager to seamlessly transition to Xero and contribute effectively to your team. My proactive approach to learning and adaptable nature make me an ideal candidate for this role. I am enthusiastic about the opportunity to contribute to your company's success remotely. Thank you for considering my application. I look forward to the possibility of discussing how my skills align with your needs further. SINCERELY, MARJORIE DUMLAO