Marjorie Claire Densing

MARJORIE CLAIRE A. DENSING Address: Nivel Hills, Busay, Cebu City6000 Contact no.:- Birthday: August 28, 1987 Birthplace: Merida Leyte Civil status: Single Religion: Roman Catholic Nationality: Filipino Language: Cebuano, Tagalog, English SKYPE ID: clairedensing Email: - EDUCATIONAL ATTAINMENT ELEMENTARY: Merida Central School Merida Leyte March 2000 SECONDARY: Merida Vocational School Merida Leyte March 2004 COLLEGE: Bachelor of Science in Information Technology AMA Computer Learning Center Ormoc City Undergraduate–2nd year (2nd semester) SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Phone, email and chat support Customer service Sales; inbound/outbound Appointment setting Lead generation Data entry Research Communication Keen to details Mentoring Reports Admin task Invoice management Account management PUNCTUAL Can work under pressure Flexible Team player Easily-trained WORK EXPERIENCE Virtual Assistant/Freelance (Home-based Part time- ● Chat support Email support ● Shopify dropshipping ● Inside Sales Agent ● Recruiter/ Interviewer for TV installer applicants in the USA ● Credit Repair Campaign ● Student Loan Forgiveness Campaign Iseed Co. (Home-based Part time) Executive Assistant May 2019 - July 2020 ● ● ● ● ● ● ● ● ● Invoice Management Calendar Management Admin tasks Research Data entry Spreadsheet Email Management FLEXIBLE SCHEDULE CRM - Basecamp ZILLC Real Estate (Home-based Part Time) Cold Caller October 2019 - April 2020 ● ● ● ● ● ● Outbound Calls Pre-qualifying leads Appointment setting GRAVEYARD SHIFT - 20 hours/week Dialer - Xencall CRM - Podio FAM Digital Marketing (Home-based Full Time) Account Manager September 2019 - May 2020 ● ● ● ● ● ● Managing Sales Managing closed deals Closing deals with clients Managing client’s accounts FLEXIBLE SCHEDULE Dialer and CRM - Hotprospector ● Account Development Amazon Customer Service Associate-Retail/Shipping and Deliveries Support July 2018 - August 2019 ● Handling and resolving customer’s concern with their purchases ● ● ● ● Doing outbound calls to make a follow-up with customer’s shipments Tracking orders and shipments Sending emails for confirmation GRAVEYARD SHIFT Versatel Marketing Home-based VirtualAssistant/sales associate February 2018 -July 2018 ● ● ● ● ● ● Outbound cold calling Lead generations Encouraging clients to sign up for an insurance plan Hitting weekly quota GRAVEYARD SHIFT Dialer - Convoso Convergys Customer Service Associate July 2017 - February 2018 ● ● ● ● ● Handling inbound calls for health care provider services Checking claims Submitting claims Assisting provider questions about the member’s insurance coverage GRAVEYARD SHIFT Eperformax Contact Centers and BPO Customer Service Associate June 2014 –June 2017 ● ● ● ● ● ● ● ● ● ● Handling issues for buyer support for an online shopping platform Taking inbound and outbound calls Email support Chat support Filing a dispute Tracking orders and shipments Offering products on the website Escalating customer’s cases Product research GRAVEYARD SHIFT / DAY SHIFT (shifting schedule) Bluconnect Solutions Sales Representative July 2013 - March 2014 ● ● ● ● ● Taking outbound cold calling for identity theft protection Qualifying potential clients To convince qualified clients to sign up for the programs Meeting weekly quota GRAVEYARD SHIFT SOFTWARE: ● ● ● ● ● ● ● Excel Spreadsheet Internet browser Email programs CRM Google docs and drive Dialers CAREER OBJECTIVES To take up a challenging career in a reputed organization like yours, which allows me to use my capabilities and potentials that would enable me to provide profitable returns for the organization and also allow the growth of my career to a wider perspective. CERTIFICATION I hereby certify that the following information is true and correct to the best of my knowledge and capability.