Marjorie Basi
Sibulan Negros Oriental Philippines
skype id: marj.basi
email address:-Mobile number: -
Date of Birth:-
July 2013 – January 2017
Human Resource Specialist/Virtual Assistant
Upwork
Graveyard shift (9pm to 5am Phil time)
Responsibilities:
- Performed administrative task
- Provided chat support
-Provided Email support
- Appointment Setting
-Google calendar management
-Used MS Office suite of programs
- Data Entry
- Organizing files
- Data collection (email, phone number, social media account, company name, etc)
- Online Research
- Lead generation
- Manage some social media accounts such as Instagram and facebook
- Search for passive candidates
- Job postings
- Review applicant’s resume
- Interview applicants through Skype
- Propose applicants as a qualified candidate to the client
- Assist in Pre qualifying applicants
- Assist in the overall hiring process
- Sourcing projects that focus on identifying, recruiting and forming excellent and longer relationships with the company’s clients as well as candidates.
November 2012 to December 2013
Tier 1 Quality Assurance Analysts
Qualfon Inc., Philippines
Graveyard shift (8pm to 4am Phil time)
Responsibilities:
- Ensures that the monitoring targets are continuously complied with.
- Performs documented feedback and coaching with the agent according to the prescribed timeline.
- Provides direct and timely feedback on the agents and ensures that appropriate remediation is given to improve performance.
- Conducts root-cause analysis on the overall performance of the team and implements action plans to address quality and operations problems.
- Submits accurate team reports on a timely manner.
- Reports any agent and/or team observations that may lead to performance issues.
August 2011 to November 2012
Tier 3 Technical Support Representative (Manager’s Group)
Qualfon Inc., Philippines
Graveyard shift (8pm to 4am Phil time)
Responsibilities:
-Takes in inbound and outbound calls
-Caters managerial calls (customer specifically request to speak with a manager
- Address billing issues and credit card issues
- Address shipment issues and statuses
-Cater refund and compensations
-chat/email support
May 2011 to July 2012
Tier 2 Technical Support Representative (Supervisor’s Group)
Qualfon Inc., Philippines
Graveyard shift (8pm to 4am Phil time)
Responsibilities:
-Solve customer’s technical issues such as poor coverage, troubleshooting of defective phones
-Resolve issues like unable to make and received call, unable to make and received text, no data connection, etc.
-Cater top ups
-Reset account status
-Cater calls where customers specifically request to speak to Supervisors
EDUCATION
November 2016 – March 2017
Continuing Professional Education
PTC, Cantil – e Dumaguete city
June 2016 – October 2016
Continuing Professional Education
Siliman University
June 2007 – March 2011
BS in Hospitality Management
Negros Oriental State University
