Marjorie Abot

MARJORIE ABOT CUSTOMER SERVICE REPRESENTATIVE PROFILE Dedicated and detail-oriented Customer Service Representative with 6 years of experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. WORK EXPERIENCE CONTACT--Asia Enclaves, Muntinlupa City EDUCATION- SOUTHERN LUZON STATE UNIVERSITY GRADUATE IN AGRICULTURAL TECHNOLOGY SKILLS Teamwork Time Management Effective Communication Critical Thinking Adaptability Communication Skills Product Knowledge Multi -Tasking TOOLS Salesforce Zendesk Gsuite Slack Microsoft Word/Excel Orbit Calibrio LANGUAGES English Filipino Concentrix Customer Service Representative - GLOBE 02/2017-07/2019 Dedicated and empathetic Customer Service Representative with extensive experience in managing customer inquiries, resolving issues, and providing comprehensive support within the telecommunications industry. Proficient in handling a variety of customer interactions, from billing and service inquiries to technical support, with a focus on delivering exceptional service and enhancing customer satisfaction. Taskus 08/2019-03/2022 Email Customer Support - UBER Documenting customer interactions and maintaining accurate records in Uber's CRM system. Ensured accuracy and clarity in written responses, resulting in a 100 % satisfaction rating. Assisting customers with account-related issues such as password resets, account verifications, and payment methods. Intouch CX 04/2022-12/2022 Customer Support Representative - SONDER Respond to customer inquiries and issues promptly and professionally via email, ensuring a high standard of written communication. Engage with customers in real-time via live chat, providing immediate assistance and resolving queries efficiently. Answer incoming phone calls in a courteous and helpful manner, addressing customer concerns and providing accurate information. WNS Customer Support Representative - NRMA 05/2023-12/2023 • Answer incoming calls from policyholders and potential customers regarding inquiries about car insurance policies, coverage details, premiums, and claims. Assist customers in filing and processing insurance claims related to car accidents, damages, or other covered incidents. Explain insurance terms, conditions, and exclusions clearly to ensure customers have a comprehensive understanding of their policies. SUPPORTNINJA 01/2024-PRESENT Customer Support Representative L2 - CANDY • Respond to customer inquiries and support requests via email regarding candy purchases, shipments, or inquiries about specific products. Assist management for candy deliveries. customers with account-related issues such as password resets, account verifications, and subscription. Address technical issues or troubleshooting requests related to NFT transactions, wallet integration, or blockchain.