Marjona Generoso

MARJONA GENEROSO Customer Support Profile Dedicated and empathetic Customer Support Representative and Content Marketer of experience assisting customers via chat, email, and phone. Skilled in resolving issues efficiently while maintaining a positive customer experience. Proficient in using CRM tools and support platforms. Committed to delivering highquality service and building strong customer relationships. Work Experience --Caba, La Union, Philippines 2022 TaskUs/OpenAI – Content Moderator 2025 Reviewed and evaluated AI-generated content to ensure compliance with OpenAI’s safety policies and community guidelines. Flagged or removed content under policy violations. Education Escalated complex or borderline cases to the Trust & Safety team for further review. Bachelor of Science in Marketing and Management Provided consistent feedback to improve moderation - sensitive conditions while handling sensitive or high- models and AI behavior. Maintained high accuracy and productivity under time- Saint Louis College volume content. Accountancy, Business, and Management Collaborated with internal teams to improve policy interpretation and enforcement processes. Saint Louis College- Customer Support Expertise Responded to customer inquiries and concerns via email in Digital Marketing Resolved product, billing, and service issues by thoroughly Branding solutions. a timely, professional, and empathetic manner. investigating concerns and providing clear, actionable Artificial Intelligence SEO SG ProDigital Marketing Pte ltd- Filipino Working with the wider development team. Manage website design, content, and SEO Marketing, Branding and Logo Design Language English Content Marketer References Ferdinand Purzalan CEO SG ProDigital Marketing Pte Ltd. Phone: Email : -- Cindy Padilla Suupervisor TaskUs Phone: +63 Email : --