MARJO
GOLONG
CUSTOMER
SERVICE
ASSOCIATE
Self-motivated, highly energetic
intelligent, organized individual
with excellent written and
communication skills, exceptional
interpersonal skills who can
effectively work alone and in a
team environment. Bringing 9+
SKILLS
years of experience in the BPO
Industry.
• Dealing with customers and clients in a courteous,
professional and diplomatic manner.
• Establishing and maintaining positive customer relationships.
• Ability to work under pressure and multi-task
• Ability to Identify Root-cause analysis.
CONTACT
INFORMATION
• Willing to work nights, weekends, and holidays.
WORK EXPERIENCE
Project 4, Quezon City, Metro
Accenture | Virgin Media UK
Manila, Philippines
Cable Care | September, 2019-
Working full-time, responsible for managing billing,
payments, disputes/complaints, changing package, upselling products, order tracking and up-selling services.
Mobile Collections | March, 2019
-
Monitor accounts on a daily basis, Investigate historical
data for debts and bills. Contact clients and discuss their
overdue payments.
EDUCATION
BACKGROUND
ICCT Colleges
2007 - 2010
Mobile Care | April, 2014
Account and billing queries, service faults, configuration
and troubleshooting.
Alorica | Express Scripts
Pharmacy CSR | 2010 to March 2014
BACHERLOR
TOURISM
OR
AND
SCIENCE
BUSINESS
MANAGEMENT
College Graduate
IN
I am responsible for the overall coordination and processing
new patient medication orders and reorders. Helping
pharmacist in new or refill prescriptions into the pharmacy
information system.
