WORK EXPERIENCE
Senior Customer Service Associate
WNS Global Services Inc | Nov 2017 - Jun 2021
MARJELYN
EBIO
Handled several lines of business such as
Travelocity, Expedia Group, Hotwire, Orbitz,
CheapTickets, and Hotels.com.
Maintained operational proficiency in
coordinating both international and domestic
travel accommodations for customers, arranging
for airfare as well as hotel and rental car
reservations.
Handled all aspects of reissue, revalidation, refund,
rerouting, and recalculation of fares using the
Amadeus reservations system.
Liaised with operations regarding schedule
changes, flight interruptions and delays, and
reservation queries and changes.
AMAZON SELLER
SPECIALIST
TRAININGS AND CERTIFICATIONS
PERSONAL PROFILE
I help Amazon sellers ditch the
stress and overwhelm by
providing value and virtual
support using skills and
strategies that translate into
profits and business growth.
SKILLS SUMMARY
Product Research
Supplier Sourcing
Keyword Research
Listing Creation and
Optimization
Inventory Management
Amazon Sponsored Ads
Customer Service
CONTACT DETAILS-
Amazon Seller VA Masterclass
AmazoNation | Aug 2021
A rigorous, in-depth, no-holds-barred eight-week
program created to make one become an indemand, highly-paid Amazon seller virtual assistant.
Sponsored Ads Foundations
Amazon Advertising | Oct 2021
Validates an individual’s proficiency in Amazon’s
sponsored ads - like Sponsored Products and
Sponsored Brands - with emphasis on retail readiness,
sponsored ads strategy, and campaign optimization.
Amazon Retail for Advertisers
Amazon Advertising | Oct 2021
Topics include differentiating among types of selling
partners, navigating the basics of Seller Central and
Vendor Central, optimizing product detail pages for
retail readiness, and planning with retail insights and
analytic tools.
TOOLBOX
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